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What can I do ? I do not know what to do...

8 REPLIES 8
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Message 1 of 9
rodrigobrazao
1402 Views, 8 Replies

What can I do ? I do not know what to do...

 

 

I am trying to install Smoke 2013 ( not extension 1 ), in a company with a SAN and I have a series of problems:

 

1 - when I start the installation of Smoke I can not choose a partition in SAN to my media storage (only after finishing the installation, in smoke setup), and sometimes  when i start Smoke i can t see storage....

 

2 - And the biggest problem - i cant cache clips, (allways pending) i tried everything, the guide fromy Mike Parsons (we've always used and help me in various situations) etc , 

 

What can i do ? 

 

Monday I start a job, and do not know what to do.

Is not the first time I install Smoke, in fact already installed since Autodesk put it in Mac OSX , but is the first time that can not solve this...

 

I contacted Autodesk support from twitter and they told me that they don t have phone support to installation.

 

 

 

 

8 REPLIES 8
Message 2 of 9
BKM
Advisor
in reply to: rodrigobrazao

1. SAN storage. Ok, so it seems like a previous thread on your issue was addressed. Yes, it looks like you can only add a network framestore after installation via the Smoke Setup Utility.

2. Backburner.  The logs are in /usr/discreet/backburner/network/backburner.log

 

What if anything does it say in there?  What are the errors. 

One issue that might come to mind.  There was a bug and I am not sure if it was fixed or not.... but if you have 2 framestore setup... and you do becasue you have a local drive from install and a network drive you added....

 

The bug was if one of those drives isn;t being seen, then background process via backburner fail. The logs will refernce a drive it can;t find. Sure, it doesn't make sense that if a project isnt; using a drive why backburner would access it anyway.. but that's the issue. 

Is this your case?  IF so you can comment out the unused drive in the Smoke Setup utility by manually ediitng the file and adding a # in fornt of the drive section you aren't using. 

I would do a full reboot or possible just restart all of the servies in the service monitor. 

If this isn't your issue. then check the logs and report back.

 

 


Flame/Smoke Editor
Check out the Premiumbeat Smoke Blog
http://www.premiumbeat.com/blog/category/smoke-2/
Message 3 of 9
Robert.Adam
in reply to: BKM

Hi Rodrigo.

 

I'm betting it's either a permissions or network communication problem with the SAN partition you're using.

Can you create a local storage folder on your Mac just to test? (don't forget to remove the SAN from Smoke's setup for this test).

Let me know if caching works properly with the local storage.

 

Regards,

Robert.



Robert Adam
Program Manager

Message 4 of 9
rodrigobrazao
in reply to: Robert.Adam

 

tks.

 

Hi,

 

Today i made a few testes and:

 

1 - only DPX stay pending ( strange ? ), if i import a H264 everything is ok (you can see it in attachment). Perhaps because my shared folder in server (framestore) is the same place that i have DPX ? ( i have one folder created by smoke, and another one that the grading guy use to sende me DPXs.

 

2 - I can export DPXs

 

My Log file today:

 

 

2013/10/07 10:33:56 INF <AdapterInfo>
2013/10/07 10:33:56 INF <Name>Command Line Tool</Name>
2013/10/07 10:33:56 INF <Version>300</Version>
2013/10/07 10:33:56 INF <Description>Command Job Adapter v2013.1</Description>
2013/10/07 10:33:56 INF </AdapterInfo>
2013/10/07 10:33:56 INF <AdapterInfo><Name>MediaConverter_2013.2.0</Name><Version>410</Version><Description>Autodesk Media Converter 2013.2.0</Description><Private><Info><HostUUID>06DBD96A-D2F4-440B-ACDF-062B1DE91DEE</HostUUID></Info></Private></AdapterInfo>
2013/10/07 10:33:57 INF <AdapterInfo><Name>mio_3</Name><Version>-1</Version><Description>MIO File Import 2013.2.0 (build 2043)</Description></AdapterInfo>
2013/10/07 10:33:57 INF <AdapterInfo>
2013/10/07 10:33:57 INF <Name>Command Line Tool</Name>
2013/10/07 10:33:57 INF <Version>400</Version>
2013/10/07 10:33:57 INF <Description>Command Job Adapter v2013.1 with user rights</Description>
2013/10/07 10:33:57 INF </AdapterInfo>
2013/10/07 10:33:57 INF [notice] 377528320 CoThreadPthread.C:200 10/07/13:10:33:57.165 Registered thread 'CoNetworkMonitor Thread' [ 4672495616 ]
2013/10/07 10:33:57 INF <AdapterInfo><Name>Wire</Name><Version>-1</Version><Description>Stone+Wire Background Wire 2013.2.0 </Description><Private><Info><HostUUID>06DBD96A-D2F4-440B-ACDF-062B1DE91DEE</HostUUID></Info></Private></AdapterInfo>
2013/10/07 10:33:57 INF Starting backburner Server
2013/10/07 10:33:57 INF Loading plugin: Command Job Adapter v2013.1 from Backburner Adapter Plugin
2013/10/07 10:33:57 INF Loading plugin: Autodesk Media Converter 2013.2.0 from Backburner Adapter Plugin
2013/10/07 10:33:57 INF Loading plugin: MIO File Import 2013.2.0 (build 2043) from Backburner Adapter Plugin
2013/10/07 10:33:57 INF Loading plugin: Command Job Adapter v2013.1 with user rights from Backburner Adapter Plugin
2013/10/07 10:33:57 INF Loading plugin: Stone+Wire Background Wire 2013.2.0  from Backburner Adapter Plugin
2013/10/07 10:33:57 INF <AdapterInfo>
2013/10/07 10:33:57 INF <Name>Command Line Tool</Name>
2013/10/07 10:33:57 INF <Version>300</Version>
2013/10/07 10:33:57 INF <Description>Command Job Adapter v2013.1</Description>
2013/10/07 10:33:57 INF </AdapterInfo>
2013/10/07 10:33:57 INF <AdapterInfo><Name>MediaConverter_2013.2.0</Name><Version>410</Version><Description>Autodesk Media Converter 2013.2.0</Description><Private><Info><HostUUID>06DBD96A-D2F4-440B-ACDF-062B1DE91DEE</HostUUID></Info></Private></AdapterInfo>
2013/10/07 10:33:57 INF <AdapterInfo><Name>mio_3</Name><Version>-1</Version><Description>MIO File Import 2013.2.0 (build 2043)</Description></AdapterInfo>
2013/10/07 10:33:57 INF <AdapterInfo>
2013/10/07 10:33:57 INF <Name>Command Line Tool</Name>
2013/10/07 10:33:57 INF <Version>400</Version>
2013/10/07 10:33:57 INF <Description>Command Job Adapter v2013.1 with user rights</Description>
2013/10/07 10:33:57 INF </AdapterInfo>
2013/10/07 10:33:57 INF [notice] 377528320 CoThreadPthread.C:200 10/07/13:10:33:57.681 Registered thread 'CoNetworkMonitor Thread' [ 4672495616 ]
2013/10/07 10:33:57 INF <AdapterInfo><Name>Wire</Name><Version>-1</Version><Description>Stone+Wire Background Wire 2013.2.0 </Description><Private><Info><HostUUID>06DBD96A-D2F4-440B-ACDF-062B1DE91DEE</HostUUID></Info></Private></AdapterInfo>
2013/10/07 10:33:57 INF Starting backburner Server
2013/10/07 10:33:57 INF Loading plugin: Command Job Adapter v2013.1 from Backburner Adapter Plugin
2013/10/07 10:33:57 INF Loading plugin: Autodesk Media Converter 2013.2.0 from Backburner Adapter Plugin
2013/10/07 10:33:57 INF Loading plugin: MIO File Import 2013.2.0 (build 2043) from Backburner Adapter Plugin
2013/10/07 10:33:57 INF Loading plugin: Command Job Adapter v2013.1 with user rights from Backburner Adapter Plugin
2013/10/07 10:33:57 INF Loading plugin: Stone+Wire Background Wire 2013.2.0  from Backburner Adapter Plugin
2013/10/07 10:34:10 INF Registration to 192.168.151.10 accepted
2013/10/07 10:55:59 INF Receiving new job from 192.168.151.10
2013/10/07 10:55:59 INF Job 'Cache - AAC (10.55.59)' received and ready
2013/10/07 10:55:59 INF Launching 'Wire'
2013/10/07 10:56:00 INF New task assigned: 1
2013/10/07 10:56:02 INF [notice] 377528320 CoThreadPthread.C:200 10/07/13:10:56:00.100 Registered thread 'CoNetworkMonitor Thread' [ 4672495616 ]
2013/10/07 10:56:02 INF [notice] 2001191296 swClient.C:311 10/07/13:10:56:00.104 Using Stone+Wire API 2013.2.0 [2043] (64 bits) PID:927.
2013/10/07 10:56:02 INF [notice] 385368064 CoThreadPthread.C:200 10/07/13:10:56:00.108 Registered thread 'S+W Net Input' [ 4680335360 ]
2013/10/07 10:56:02 INF [notice] 403705856 CoThreadPthread.C:200 10/07/13:10:56:00.108 Registered thread 'S+W Net Output' [ 4698673152 ]
2013/10/07 10:56:02 INF [notice] 404766720 CoThreadPthread.C:200 10/07/13:10:56:00.108 Registered thread 'S+W Net Watchdog' [ 4699734016 ]
2013/10/07 10:56:02 INF [notice] 405827584 CoThreadPthread.C:200 10/07/13:10:56:00.110 Registered thread 'S+W Audio Processor' [ 4700794880 ]
2013/10/07 10:56:02 INF [notice] 406888448 CoThreadPthread.C:200 10/07/13:10:56:00.110 Registered thread 'S+W Audio Processor' [ 4701855744 ]
2013/10/07 10:56:02 INF [notice] 407949312 CoThreadPthread.C:200 10/07/13:10:56:00.110 Registered thread 'S+W Image Converter' [ 4702916608 ]
2013/10/07 10:56:02 INF [notice] 409010176 CoThreadPthread.C:200 10/07/13:10:56:00.110 Registered thread 'S+W Pipeline' [ 4703977472 ]
2013/10/07 10:56:02 INF [notice] 410071040 CoThreadPthread.C:200 10/07/13:10:56:00.110 Registered thread 'S+W Pipeline' [ 4705038336 ]
2013/10/07 10:56:02 INF [notice] 420483072 CoThreadPthread.C:200 10/07/13:10:56:00.110 Registered thread 'S+W Pipeline' [ 4715450368 ]
2013/10/07 10:56:02 INF [notice] 421543936 CoThreadPthread.C:200 10/07/13:10:56:00.110 Registered thread 'S+W Pipeline' [ 4716511232 ]
2013/10/07 10:56:02 INF [notice] 422604800 CoThreadPthread.C:200 10/07/13:10:56:00.110 Registered thread 'S+W Pipeline' [ 4717572096 ]
2013/10/07 10:56:02 INF [notice] 423665664 CoThreadPthread.C:200 10/07/13:10:56:00.110 Registered thread 'S+W Pipeline' [ 4718632960 ]
2013/10/07 10:56:02 INF [notice] 424726528 CoThreadPthread.C:200 10/07/13:10:56:00.110 Registered thread 'S+W Pipeline' [ 4719693824 ]
2013/10/07 10:56:02 INF [notice] 425787392 CoThreadPthread.C:200 10/07/13:10:56:00.110 Registered thread 'S+W Pipeline' [ 4720754688 ]
2013/10/07 10:56:02 INF [notice] 435159040 CoThreadPthread.C:200 10/07/13:10:56:00.133 Registered thread 'S+W Gateway connection timer monitor' [ 4730126336 ]
2013/10/07 10:56:02 ERR Task error: [error] 2001191296 swBIOSubJobServer.C:385 10/07/13:10:56:01.276 
[error] 2001191296 swBIOAdapter.C:454 10/07/13:10:56:02.333 Cannot process tasks 0... in /var/tmp/WireJob/SubJob0
Caller passed bad parameter on processing S+W server
 
2013/10/07 10:56:02 ERR [error] 2001191296 swBIOSubJobServer.C:385 10/07/13:10:56:01.276 
[error] 2001191296 swBIOAdapter.C:454 10/07/13:10:56:02.333 Cannot process tasks 0... in /var/tmp/WireJob/SubJob0
Caller passed bad parameter on processing S+W server
 
2013/10/07 10:56:02 INF Application is down
2013/10/07 10:56:33 INF Receiving new job from 192.168.151.10
2013/10/07 10:56:34 INF Job 'Cache - AAC (10.55.59)' received and ready
2013/10/07 10:56:34 INF Launching 'Wire'
2013/10/07 10:56:34 INF New task assigned: 1
2013/10/07 10:56:36 INF [notice] 377528320 CoThreadPthread.C:200 10/07/13:10:56:34.141 Registered thread 'CoNetworkMonitor Thread' [ 4672495616 ]
2013/10/07 10:56:36 INF [notice] 2001191296 swClient.C:311 10/07/13:10:56:34.142 Using Stone+Wire API 2013.2.0 [2043] (64 bits) PID:961.
2013/10/07 10:56:36 INF [notice] 384319488 CoThreadPthread.C:200 10/07/13:10:56:34.144 Registered thread 'S+W Net Input' [ 4679286784 ]
2013/10/07 10:56:36 INF [notice] 385380352 CoThreadPthread.C:200 10/07/13:10:56:34.144 Registered thread 'S+W Net Output' [ 4680347648 ]
2013/10/07 10:56:36 INF [notice] 412094464 CoThreadPthread.C:200 10/07/13:10:56:34.144 Registered thread 'S+W Net Watchdog' [ 4707061760 ]
2013/10/07 10:56:36 INF [notice] 415240192 CoThreadPthread.C:200 10/07/13:10:56:34.144 Registered thread 'S+W Audio Processor' [ 4710207488 ]
2013/10/07 10:56:36 INF [notice] 417361920 CoThreadPthread.C:200 10/07/13:10:56:34.144 Registered thread 'S+W Image Converter' [ 4712329216 ]
2013/10/07 10:56:36 INF [notice] 418422784 CoThreadPthread.C:200 10/07/13:10:56:34.144 Registered thread 'S+W Pipeline' [ 4713390080 ]
2013/10/07 10:56:36 INF [notice] 416301056 CoThreadPthread.C:200 10/07/13:10:56:34.144 Registered thread 'S+W Audio Processor' [ 4711268352 ]
2013/10/07 10:56:36 INF [notice] 419483648 CoThreadPthread.C:200 10/07/13:10:56:34.144 Registered thread 'S+W Pipeline' [ 4714450944 ]
2013/10/07 10:56:36 INF [notice] 420544512 CoThreadPthread.C:200 10/07/13:10:56:34.144 Registered thread 'S+W Pipeline' [ 4715511808 ]
2013/10/07 10:56:36 INF [notice] 421605376 CoThreadPthread.C:200 10/07/13:10:56:34.144 Registered thread 'S+W Pipeline' [ 4716572672 ]
2013/10/07 10:56:36 INF [notice] 422666240 CoThreadPthread.C:200 10/07/13:10:56:34.144 Registered thread 'S+W Pipeline' [ 4717633536 ]
2013/10/07 10:56:36 INF [notice] 423727104 CoThreadPthread.C:200 10/07/13:10:56:34.144 Registered thread 'S+W Pipeline' [ 4718694400 ]
2013/10/07 10:56:36 INF [notice] 424787968 CoThreadPthread.C:200 10/07/13:10:56:34.144 Registered thread 'S+W Pipeline' [ 4719755264 ]
2013/10/07 10:56:36 INF [notice] 425848832 CoThreadPthread.C:200 10/07/13:10:56:34.144 Registered thread 'S+W Pipeline' [ 4720816128 ]
2013/10/07 10:56:36 INF [notice] 435220480 CoThreadPthread.C:200 10/07/13:10:56:34.159 Registered thread 'S+W Gateway connection timer monitor' [ 4730187776 ]
2013/10/07 10:56:36 ERR Task error: [error] 2001191296 swBIOSubJobServer.C:385 10/07/13:10:56:35.149 
[error] 2001191296 swBIOAdapter.C:454 10/07/13:10:56:36.204 Cannot process tasks 0... in /var/tmp/WireJob/SubJob0
Caller passed bad parameter on processing S+W server
 
2013/10/07 10:56:36 ERR [error] 2001191296 swBIOSubJobServer.C:385 10/07/13:10:56:35.149 
[error] 2001191296 swBIOAdapter.C:454 10/07/13:10:56:36.204 Cannot process tasks 0... in /var/tmp/WireJob/SubJob0
Caller passed bad parameter on processing S+W server
 
2013/10/07 10:56:36 INF Application is down
2013/10/07 10:57:07 INF Receiving new job from 192.168.151.10
2013/10/07 10:57:07 INF Job 'Cache - AAC (10.55.59)' received and ready
2013/10/07 10:57:07 INF Launching 'Wire'
2013/10/07 10:57:07 INF New task assigned: 1
2013/10/07 10:57:10 INF [notice] 377528320 CoThreadPthread.C:200 10/07/13:10:57:07.986 Registered thread 'CoNetworkMonitor Thread' [ 4672495616 ]
2013/10/07 10:57:10 INF [notice] 2001191296 swClient.C:311 10/07/13:10:57:07.987 Using Stone+Wire API 2013.2.0 [2043] (64 bits) PID:982.
2013/10/07 10:57:10 INF [notice] 383270912 CoThreadPthread.C:200 10/07/13:10:57:07.988 Registered thread 'S+W Net Input' [ 4678238208 ]
2013/10/07 10:57:10 INF [notice] 385392640 CoThreadPthread.C:200 10/07/13:10:57:07.988 Registered thread 'S+W Net Watchdog' [ 4680359936 ]
2013/10/07 10:57:10 INF [notice] 384331776 CoThreadPthread.C:200 10/07/13:10:57:07.988 Registered thread 'S+W Net Output' [ 4679299072 ]
2013/10/07 10:57:10 INF [notice] 413143040 CoThreadPthread.C:200 10/07/13:10:57:07.988 Registered thread 'S+W Audio Processor' [ 4708110336 ]
2013/10/07 10:57:10 INF [notice] 414203904 CoThreadPthread.C:200 10/07/13:10:57:07.988 Registered thread 'S+W Audio Processor' [ 4709171200 ]
2013/10/07 10:57:10 INF [notice] 415264768 CoThreadPthread.C:200 10/07/13:10:57:07.988 Registered thread 'S+W Image Converter' [ 4710232064 ]
2013/10/07 10:57:10 INF [notice] 416325632 CoThreadPthread.C:200 10/07/13:10:57:07.988 Registered thread 'S+W Pipeline' [ 4711292928 ]
2013/10/07 10:57:10 INF [notice] 417386496 CoThreadPthread.C:200 10/07/13:10:57:07.988 Registered thread 'S+W Pipeline' [ 4712353792 ]
2013/10/07 10:57:10 INF [notice] 418447360 CoThreadPthread.C:200 10/07/13:10:57:07.988 Registered thread 'S+W Pipeline' [ 4713414656 ]
2013/10/07 10:57:10 INF [notice] 419508224 CoThreadPthread.C:200 10/07/13:10:57:07.988 Registered thread 'S+W Pipeline' [ 4714475520 ]
2013/10/07 10:57:10 INF [notice] 420569088 CoThreadPthread.C:200 10/07/13:10:57:07.988 Registered thread 'S+W Pipeline' [ 4715536384 ]
2013/10/07 10:57:10 INF [notice] 421629952 CoThreadPthread.C:200 10/07/13:10:57:07.988 Registered thread 'S+W Pipeline' [ 4716597248 ]
2013/10/07 10:57:10 INF [notice] 422690816 CoThreadPthread.C:200 10/07/13:10:57:07.988 Registered thread 'S+W Pipeline' [ 4717658112 ]
2013/10/07 10:57:10 INF [notice] 423751680 CoThreadPthread.C:200 10/07/13:10:57:07.988 Registered thread 'S+W Pipeline' [ 4718718976 ]
2013/10/07 10:57:10 INF [notice] 435085312 CoThreadPthread.C:200 10/07/13:10:57:08.004 Registered thread 'S+W Gateway connection timer monitor' [ 4730052608 ]
2013/10/07 10:57:10 ERR Task error: [error] 2001191296 swBIOSubJobServer.C:385 10/07/13:10:57:08.993 
[error] 2001191296 swBIOAdapter.C:454 10/07/13:10:57:10.044 Cannot process tasks 0... in /var/tmp/WireJob/SubJob0
Caller passed bad parameter on processing S+W server
 
2013/10/07 10:57:10 ERR [error] 2001191296 swBIOSubJobServer.C:385 10/07/13:10:57:08.993 
[error] 2001191296 swBIOAdapter.C:454 10/07/13:10:57:10.044 Cannot process tasks 0... in /var/tmp/WireJob/SubJob0
Caller passed bad parameter on processing S+W server
 
2013/10/07 10:57:10 INF Application is down
2013/10/07 10:57:41 INF Receiving new job from 192.168.151.10
2013/10/07 10:57:41 INF Job 'Cache - AAC (10.55.59)' received and ready
2013/10/07 10:57:41 INF Launching 'Wire'
2013/10/07 10:57:41 INF New task assigned: 1
2013/10/07 10:57:43 INF [notice] 377528320 CoThreadPthread.C:200 10/07/13:10:57:41.829 Registered thread 'CoNetworkMonitor Thread' [ 4672495616 ]
2013/10/07 10:57:43 INF [notice] 2001191296 swClient.C:311 10/07/13:10:57:41.830 Using Stone+Wire API 2013.2.0 [2043] (64 bits) PID:998.
2013/10/07 10:57:43 INF [notice] 384831488 CoThreadPthread.C:200 10/07/13:10:57:41.831 Registered thread 'S+W Net Input' [ 4679798784 ]
2013/10/07 10:57:43 INF [notice] 403705856 CoThreadPthread.C:200 10/07/13:10:57:41.831 Registered thread 'S+W Net Output' [ 4698673152 ]
2013/10/07 10:57:43 INF [notice] 404766720 CoThreadPthread.C:200 10/07/13:10:57:41.831 Registered thread 'S+W Net Watchdog' [ 4699734016 ]
2013/10/07 10:57:43 INF [notice] 405827584 CoThreadPthread.C:200 10/07/13:10:57:41.831 Registered thread 'S+W Audio Processor' [ 4700794880 ]
2013/10/07 10:57:43 INF [notice] 407949312 CoThreadPthread.C:200 10/07/13:10:57:41.831 Registered thread 'S+W Image Converter' [ 4702916608 ]
2013/10/07 10:57:43 INF [notice] 406888448 CoThreadPthread.C:200 10/07/13:10:57:41.831 Registered thread 'S+W Audio Processor' [ 4701855744 ]
2013/10/07 10:57:43 INF [notice] 409010176 CoThreadPthread.C:200 10/07/13:10:57:41.831 Registered thread 'S+W Pipeline' [ 4703977472 ]
2013/10/07 10:57:43 INF [notice] 410071040 CoThreadPthread.C:200 10/07/13:10:57:41.831 Registered thread 'S+W Pipeline' [ 4705038336 ]
2013/10/07 10:57:43 INF [notice] 411131904 CoThreadPthread.C:200 10/07/13:10:57:41.831 Registered thread 'S+W Pipeline' [ 4706099200 ]
2013/10/07 10:57:43 INF [notice] 412192768 CoThreadPthread.C:200 10/07/13:10:57:41.831 Registered thread 'S+W Pipeline' [ 4707160064 ]
2013/10/07 10:57:43 INF [notice] 413253632 CoThreadPthread.C:200 10/07/13:10:57:41.831 Registered thread 'S+W Pipeline' [ 4708220928 ]
2013/10/07 10:57:43 INF [notice] 414314496 CoThreadPthread.C:200 10/07/13:10:57:41.831 Registered thread 'S+W Pipeline' [ 4709281792 ]
2013/10/07 10:57:43 INF [notice] 415375360 CoThreadPthread.C:200 10/07/13:10:57:41.831 Registered thread 'S+W Pipeline' [ 4710342656 ]
2013/10/07 10:57:43 INF [notice] 416436224 CoThreadPthread.C:200 10/07/13:10:57:41.831 Registered thread 'S+W Pipeline' [ 4711403520 ]
2013/10/07 10:57:43 INF [notice] 425807872 CoThreadPthread.C:200 10/07/13:10:57:41.847 Registered thread 'S+W Gateway connection timer monitor' [ 4720775168 ]
2013/10/07 10:57:43 ERR Task error: [error] 2001191296 swBIOSubJobServer.C:385 10/07/13:10:57:42.835 
[error] 2001191296 swBIOAdapter.C:454 10/07/13:10:57:43.888 Cannot process tasks 0... in /var/tmp/WireJob/SubJob0
Caller passed bad parameter on processing S+W server
 
2013/10/07 10:57:43 ERR [error] 2001191296 swBIOSubJobServer.C:385 10/07/13:10:57:42.835 
[error] 2001191296 swBIOAdapter.C:454 10/07/13:10:57:43.888 Cannot process tasks 0... in /var/tmp/WireJob/SubJob0
Caller passed bad parameter on processing S+W server
 
2013/10/07 10:57:43 INF Application is down
Message 5 of 9
Robert.Adam
in reply to: rodrigobrazao

Hi Rodrigo.

 

Looks like the original error comes from Stone+Wire. I bet there's a problem reading those frames off the SAN.

 

Can you please zip up all the files in the /usr/discreet/sw/log folder and attach them to the forum?

I'll take a look at those logs to see if there are any further clues.

 

Thanks!

Robert.



Robert Adam
Program Manager

Message 6 of 9

 

 

tks,

 

Ok, i need to go to my company.

 

Until what time you guys are there ? (I'm in Portugal 11h00 PM  and you ? )

 

 

tks

Message 7 of 9
Robert.Adam
in reply to: rodrigobrazao

Hi Rodrigo.

 

I'm on the forums between 9AM and 5PM GMT+5.

If your company has support for Smoke, you can call our hotline. We also have a support team in Europe (London and Madrid) and they can take the call during your business hours.

 

If you don't have support, please post the logs to the forum when you get a chance and I'll look through them.

 

Best regards,

Robert.



Robert Adam
Program Manager

Message 8 of 9
rodrigobrazao
in reply to: Robert.Adam

 

 

Hi, tks,

 

yes we have support.

 

I will try to contact the autodesk spain support.

 

 

 

 

tks

Message 9 of 9
Else-Ben
in reply to: rodrigobrazao

Hi All,

 

I have exactly the same issue with dpx import and a SAN storage.

Have you find the fix to this problem?

 

Many Thx.

 

Benjamin

 

 

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