Smoke PreRelease 2 Audio Problem

[djsmoke]

I'm having a problem hearing both channels from the stereo mix down output from Smoke 2013. I only hear the left channel. I'm running Smoke 2013 on a iMac with the Pegasus R6 Thunderbolt Raid, AMD Radeon HD 6970M. 16gig Ram. Any advise? Is there somewhere I can reset the audio config back to default?

Thanks
Mike

[BKM]

If you open up the audio meters and see the levels....doyou see both channels? Are they paned left and right?

[djsmoke]

Yes both channels are visible on the on the Audio Desk. Both channels are paned left and right. Earlier before this problem started, via the Thunderbolt connection, I used a Thunderbolt to HDMI adapter and told Smoke to use the HDMI for audio. It worked when I first hooked it up but after a few minutes I lost the right channel. I'm gonna try uninstalling Smoke and do a reinstall to see if that clears it up. Everything else on my system seems to be working fine.

[djsmoke]

Ok, I installed PreRelease Version 1 and no problem with the audio. I uninstalled PreRelease Version 1 and installed Version 2. Same problem, no audio from the right channel. Any suggestions? I think this has to do with the Downmix output.

[Grant.Kay]

Hi,

Perhaps looking in the audio preference menu might shed some light on the issue.

Other suggestions I can think of is your audio mapping might be incorrect.

Check the audio mapping in the sequence as well as the mapping above the audio sliders.

I made a video on the Smoke Learning Channel which might be able to help you out.

Please let us know.

Regards
Grant

[djsmoke]

Well thanks for all the help, but the audio problem still exists. The strange thing about it is when I run Smoke 2013 PreRelease 1 the audio works fine on the mixdown. Both left and right channels work as far as levels and panning. I watched the tutorial on the audio desk and made sure that all the channels were patched correctly and the outputs were panned to left and right. I have even tried uninstalling Smoke 2013 PreRelease 2 and then reinstalling it from the ground up. This problem started when I used a Thunderbolt to HDMI adapter to look at the video output of Smoke on a Samsung flat screen. The adapter said it has audio capabilities so I turned the audio output to HDMI in the Smoke Preferences. The audio played great for about 5 minutes and I lost the right channel. And since then, Smoke only outputs the mixdown to the left channel. Any ideas??