Smoke 2015 not an option.

[esquared14]

I logged in but don't see Smoke 2015 as an option to download. 

[mark]

Me either.

[alex]

It is hiding behind the big yellow button.

[esquared14]

Nope, not there.

[alex]

Hmmmm. In the subscription center, there should be a big "upgrade..." button. Followed by 2015, 2014 etc...

[mark]

Here is what hides behind my upgrade button...

[alex]

Hmmm... I have this:

Install is done. But license does not work. The license server needs an update.

[esquared14]

I have this hiding behind the big yellow button.

[alex]

Different time zone...? Or no actual subscription?

[esquared14]

I don't know, the whole subscription/license thing is confusing to me. Maybe I'm not eligible.

[sebastien_leclercq]

Same problem here... no 2015 download available in my subscription center.

[alex]

Weird...

My problem alright is, the license server can't be updatet. My server was running under snow leopard. This OS seems to be too outdated to run a license server. Checking it out tomorrow....

Do I really need to update my horse of reliability?

[djsmoke]

I don't see the link for the 2015 Upgrade.

[BKM]

@alex 

Smoke 2015 requires OS 10.7.5 and up. So no Snow Leopard.

[mark]

Seems that a lot of people are having the same issue. No word from ADSK on this yet? Knock knock, is this thing on?

[jessica.t]

Hello @esquared14,

Autodesk Smoke should be fulfilled sometime this month. When your serial number becomes available a notification will be sent to your Contract Manager or Software Coordinator prompting them to check out the upgrade. However, the download may appear sooner. I apologize for any inconvenience or confusion. Please let me know if you have any further questions. Thank you!

[mark]

Hi Jessica,

So the email many of us got this morning asking us to go download was a...what?

[jessica.t]

Hi @mark,

Thanks for the clarification! I'll look into this and get back to this thread as soon as I can! Thanks!

[sonstegard]

Same problem here.  2015 not an option.

[sebastien_leclercq]

Problem solved for me... 2015 now appears in my subscription and is currently downloading.

Thanks!