Exporting Quicktime based movie Smoke 2015

[batesunited]

Just playing around with the new 2015, it seems snappy even on my old 2009 MacPro 🙂

Have anyone tried to export a movie from 2015?

The codec space in advanced settings is blank and error message saying something like "could not find video format for codec "Quicktime" in preset...."

The 2013 export on the same machine is working well.

A bug?

br

Christian

[BKM · Accepted solution]

Just a flakey thing that can happen after a new install.
Try and restart Backburner using the Service Monitor. It should fix it. 

[batesunited]

Not exactly, but it was on the right path. Somehow there was another backburner server on the list, deleted that and it works! Good call Brian! Thanks

[svenbox2]

I'm getting the same same problem with "could not find video format for codec 'Quicktime'....". Originally it was intermittent but now I am stuck unable to export anything. I have tried restarting the machine and also restarting Backburner. I can only see the one backburner server in the list which says 'idle'. I've tried reinstalling and don't know what to try next. This is on a laptop but seems to be working ok on my desktop machine. Any other ideas?

Thanks

Sven

[svenbox2]

Just an update on my export troubles. I can't be sure what the cause was but it might have been related to my computer name sometimes being spelt with a capital letter and other places just lower case. Anyway it's working again! and everything is running smoothly.... which is nice.

[zoigevich]

Had same problem. Find out it's hapening when rendering to the stone drive ( same drive where media sotrage is located) once changed to other drive, no problem renders fine. 

[jack.t]

Updated to 2015. It won't Export any type of file. I must be missing some setting somewhere. Any suggestions?

Thanks

JT

[djsmoke]

HELP! HELP!  I'm having the same problem with exporting from Smoke 2015.  I tried resetting Backburner and restarting my computer and nothing seems to work!!  I have a client waiting for his QUICKTIME movie.  Can anyone help me!!!!

[BKM]

You could try and uninstall and reinstall Smoke. Your projects will be fine.
Use the uninstaller in Autodesk Folder

[jack.t]

Re-Start Backburner. Then clear the Backburner log. Service helped me through it.

[djsmoke]

I tried reinstalling Smoke and that had no effect.  How do you clear the Backburner Log File??

[zoigevich]

When exporting, try to choose diferent disc, the one that smoke dodn't use for media files. Worked for me. 

[BKM]

---

@djsmoke wrote:

I tried reinstalling Smoke and that had no effect.  How do you clear the Backburner Log File??

---

Web Browser...

http://localhost/backburner

login/pass - backburner/backburner

select your jobs and delete with the ACTION interface button

[jack.t]

Thanks, for the User and PW for backburner. That helps kill jobs that are cloging up the cue. Mine is working now.

[djsmoke]

I tried logging on to the backburner and am getting a :

Forbidden

You don't have permission to access /backburner on this server.

I don't understand what this means since I'm the only user on this Mac and I'm set up as the adminstrator.

I'm also having problems finding out who to call for technical support.

Thanks!

[Anonymous]

I am unabale to clear my backburner files. I don't understand how I do it....HElp??

[BKM]

Open up a WEB BROWSER.

go to http://localhost/backburner

Login/pass is backburner/backburner

Select the jobs in the que and use the BLUE Action button to delete.

[Anonymous]

HOw do you re-start the back-burner??

[Anonymous]

Can you explain how to do this???

[Anonymous]

I've tried doing this Brian, but an getting an unable to open message from safari.  Is there another place these files are located on my Mac that I can access them?

Thanks!

Chris