Autodesk Media Storage Loaded but Smoke Won't Use It

[BAKED_FX]

The title basically explains it. When we originally upgraded to '14, we used a temp "scratch" drive for our Autodesk storage. I then added a new media stroage to a large Raided drive connected via fiber. I've done this before and it was added correctly:

[Partition2]

Name=Autodesk_Media_Storage

Path=/Volumes/RAID_002/Autodesk_Media_Storage/ManagedFolder2

Thats a direct copy from "media storage" editor. I have not canceled out the original folder, which lives above and is:

[Partition7]

Name=AutodeskMediaStorage

Path=/Volumes/SCRATCH/Autodesk Media Storage

Thing is, I thought I could have both? When I open Smoke I can switch between both but when I try to create a project using partition2, aka "Autodesk_Media_Storage," I can't. Smoke allows it to be selected but then creating the project is just a dead button.

Do I need to cancel out the other storage, or is this a, dare I say, permissions issue? We've used this Raid before so I'd be shocked.

Thanks,

Josh

[Grant.Kay]

It does sound like a permissions issue to me.

try setting the permissions in the terminal to see if it will have read/write permissions.

Regards
Grant

[moreymichael]

Hi Grant.

This is the same problem I asked about the other day:

http://forums.autodesk.com/t5/General-Discussion/Can-t-create-project/td-p/5141550

I attached a screen shot of the terminal. It looks like the permissions are the same on the drive that works and the one that doesn't. Not sure what to change, and how.

[Robert.Adam · Accepted solution]

Hi Josh and Mike.

I've added a reply to Mike's thread with some tips on setting permissions.

I've just tried this on my Mac (Smoke 2015 SP1) and it worked as expected.

Regards,

Robert.

[BAKED_FX]

I apologize. I thought I had said this to email me for a response (and I was patiently waiting) but alas I did not. I've read through this and have gotten it to work. For me it was a permissions issue at the Smoke level. Thank you, as always, for the diligent help.
Mike-I hope you've had the same fortune. Make sure to of course check the folders Smoke creates within the drive and not just the drive's permission rights.
Josh

[moreymichael]

I haven't solved it yet. I've opened a case, but haven't heard back yet. I have changed every permission I could find, to no avail.

Glad you got yours working, though.