Hi
I have an archive big issue. I generate an archive projet on one IMac, with the same version of aplication and system, then I tried to restore in other IMac, and it was impossible!!!
Anyone knows if there are some way to fix it. When I try to open the archive, it send me to read the TOC,, I copied the tocs form one IMac to the other one, but even doesn´t care.
Thanks
Hi,
Could the problem be that one version is Smoke 2015 perpetual license, and the other is Smoke 2015 desktop subscription (rental)? Archives between these 2 versions are not compatible.
does the archive open on the machine you created it on?
cheers
Jason
Thanks so much for your soon answer.
Exactly this is the case. But, If I open an archive, using the rental license, it works, Why?
The problem was, that, because Smoke works not really fine on IMac, with Mavericks and Hybrid Fusion HDD, the dealer borrow me an IMac, with a sata HDD, for test, if it work more stable, and we work on that Imac, but with a rental license. Now, I'm in serious troubles, because I´m in the middle of a project, and I need to continue this on the perpetual license.
Do you know how to solve it?
Thanks again and
All the best.
Gonzalo
The only way to solve it is to open the archive in a Smoke 2015 Perpetual licence product. It will not be possible to open that archive in a Smoke Desktop Subsription product.
fred
I appreciate your answer, but my experience it's exactly the opposite. I generate the archive with the rental license, but I CAN NOT open with the perpetual license, but, if I try to open an archive, that was generated with the perpetual license, I CAN open with the rental one, after read the TOC .
Thanks
I did some tests yesterday,
2013 to 2015 both versions, ok
between the 2 2015 versions, no way in non of the directions.
I have just encountered a similar problem. After upgrading to 2015 and running in trial mode for a while due to being sent the incorrect licence key. We have now re-installed with the correct key but I cannot open any of the projects I had just archived in the trial version.
But can still open archives from the 2013 version prior to our upgrade.
Can this be rectified? As I will need to un archive the recent jobs that we on the trial version.
After four days that I posted this, I have no official answer, what I need to understand, that nobody from the office of ADSK want or know how to solve it, or, maybe, it just the beginning of the stop of compatibility that they announced few month ago, news that I guess will in fact with the next version (2016).
I appreciate an official response.
Thanks
We had 2 SMK2013's running, then the 2015 came and our "RESELLER" said the 2 versions (desktop and perpetual) are compatible. I told him that it is NO, Adam Robert posted an answer on 8th of april that you lose the compatibility between the 2 archives, the "RESELLER" assured me he went on an Autodesk training in the beginning of june and that the versions are compatible.
Now he sends we a mail saying ADSK has changed their philosophy and that they are no longer compatible, copy / pasting me on the 11th of august, the PDF Robert posted in april.
Now we have 2 licences and need a 3th SMK but the desktop version will not be compatible nore all the archives made with the 2 lifetime licences.
And yes indeed, what will happen in 2016????
Only the desktop 2015 versions can then be opened or will they provide us the little magic update patch????
We could now replace our 2 licences by the desktop versions but I am not going to have access to 4 months work and the special offer (I don't care) was 4 months ago
THANKS for all those reselling Autodesk and tomorrow they will sell you a hover
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