Freewheel

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marzrider
Posts: 3
Registered: ‎12-15-2009
Message 1 of 5 (729 Views)

Embedded Freewheel asking for authentication...

729 Views, 4 Replies
12-15-2009 01:56 PM
I have a website with a few pages using the embedded iFrame displaying the freewheel viewer and DWF file(s). This has never been a problem until today... suddenly, an authentication input pops up asking the user to sign in to http://freewheel/autodesk.com with a username and password. I haven't yet found the source code error yet but I am looking. Could this be a result of Autodesk Freewheel for some reason?

I forgot to mention, authentication is not actually required... you select the cancel button and it goes away.

Thanks... Edited by: marzrider on Dec 15, 2009 10:01 PM
*Scott Sheppard - Autodesk
Message 2 of 5 (729 Views)

Re: Embedded Freewheel asking for authentication...

12-15-2009 03:50 PM in reply to: marzrider
Thank you for bringing this to our attention. I am sorry you are having
trouble. You are correct in that Autodesk Freewheel should not be asking for
authentication for people to be able to see your designs. We will look into
it.

wrote in message news:6305383@discussion.autodesk.com...
I have a website with a few pages using the embedded iFrame displaying the
freewheel viewer and DWF file(s). This has never been a problem until
today... suddenly, an authentication input pops up asking the user to sign
in to http://freewheel/autodesk.com with a username and password. I haven't
yet found the source code error yet but I am looking. Could this be a result
of Autodesk Freewheel for some reason?

I forgot to mention, authentication is not actually required... you select
the cancel button and it goes away.

Thanks...

Edited by: marzrider on Dec 15, 2009 10:01 PM
*Scott Sheppard - Autodesk
Message 3 of 5 (729 Views)

Re: Embedded Freewheel asking for authentication...

12-15-2009 05:02 PM in reply to: marzrider
Can you post a link to your site so we can see for ourselves?

wrote in message news:6305383@discussion.autodesk.com...
I have a website with a few pages using the embedded iFrame displaying the
freewheel viewer and DWF file(s). This has never been a problem until
today... suddenly, an authentication input pops up asking the user to sign
in to http://freewheel/autodesk.com with a username and password. I haven't
yet found the source code error yet but I am looking. Could this be a result
of Autodesk Freewheel for some reason?

I forgot to mention, authentication is not actually required... you select
the cancel button and it goes away.

Thanks...

Edited by: marzrider on Dec 15, 2009 10:01 PM
*Scott Sheppard - Autodesk
Message 4 of 5 (729 Views)

Re: Embedded Freewheel asking for authentication...

12-16-2009 07:46 AM in reply to: marzrider
Thank you for contacting us. I am sorry you are having trouble. As you can
see from the popup, this issue is related to the technology that we use to
deliver Freewheel to all parts of the globe - not the Freewheel service
itself. We are aware of the problem and are taking steps to correct it.
Thanks for your patience and continued interest in Autodesk Freewheel

"Scott Sheppard - Autodesk" wrote in message
news:6305435@discussion.autodesk.com...
Can you post a link to your site so we can see for ourselves?

wrote in message news:6305383@discussion.autodesk.com...
I have a website with a few pages using the embedded iFrame displaying the
freewheel viewer and DWF file(s). This has never been a problem until
today... suddenly, an authentication input pops up asking the user to sign
in to http://freewheel/autodesk.com with a username and password. I haven't
yet found the source code error yet but I am looking. Could this be a result
of Autodesk Freewheel for some reason?

I forgot to mention, authentication is not actually required... you select
the cancel button and it goes away.

Thanks...

Edited by: marzrider on Dec 15, 2009 10:01 PM
*Scott Sheppard - Autodesk
Message 5 of 5 (729 Views)

Re: Embedded Freewheel asking for authentication...

12-16-2009 09:03 AM in reply to: marzrider
The Freewheel problem has been corrected. Life is back to normal.

"Scott Sheppard - Autodesk" wrote in message
news:6305715@discussion.autodesk.com...
Thank you for contacting us. I am sorry you are having trouble. As you can
see from the popup, this issue is related to the technology that we use to
deliver Freewheel to all parts of the globe - not the Freewheel service
itself. We are aware of the problem and are taking steps to correct it.
Thanks for your patience and continued interest in Autodesk Freewheel

"Scott Sheppard - Autodesk" wrote in message
news:6305435@discussion.autodesk.com...
Can you post a link to your site so we can see for ourselves?

wrote in message news:6305383@discussion.autodesk.com...
I have a website with a few pages using the embedded iFrame displaying the
freewheel viewer and DWF file(s). This has never been a problem until
today... suddenly, an authentication input pops up asking the user to sign
in to http://freewheel/autodesk.com with a username and password. I haven't
yet found the source code error yet but I am looking. Could this be a result
of Autodesk Freewheel for some reason?

I forgot to mention, authentication is not actually required... you select
the cancel button and it goes away.

Thanks...

Edited by: marzrider on Dec 15, 2009 10:01 PM

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