Can't install Flow Design 2014 - program already installed

[guybaor]

Hello

when i'm trying to install Flow Design 2014 it says "program already installed".   *print screen added!!

to be fair - i had it installed and removed due to a problem, but now when i try to install again  - it won't let me!

any solutions??

Thanks

Guy

[guybaor]

Anyone??? HELP !

[derrek.cooper]

Hello.. How did you uninstall the initial installation? Add/remove programs?

[guybaor]

Of course i did!

even autodesk uninstall tool shows it's not installed!

*screens added!

thanks

Guy

[hartogj]

We haven't seen many issues with the installer. What was the problem that caused you to uninstall it originally?

From your message it sounds like you aren't seeing Flow Design on your system. Can you confirm that you don't have Flow Design available as a desktop shortcut and it doesn't appear in the start menu?

If there is an issue lingering from the old installation, this tool may be helpful:  

http://support.microsoft.com/mats/program_install_and_uninstall/en-us

[guybaor]

Hello

i tried the program above, no luck! the program is not listed!

*picture added!

Guy

[qatesting]

Please have a look in your registry

from command prompt type regedit

does this entry exist?

HKEY_CLASSES_ROOT\Installer\Products\D977C357462241020000F81F1C02BCE5

If it does and you don't have Flow design installed then the installer will think hey already installed cannpt install again.

if its there and you are sure its not installed you may need to try and rename this entry first (As I don't like to have items deleted just incase). Try a new name like OLDD977C357462241020000F81F1C02BCE5

Then try to the install process. Hopefully then it doesn't see that the install is there anymore.

Regards

Quentin

[qatesting · Accepted solution]

If you look at the following areas in your registry

HKEY_CLASSES_ROOT\Installer\Products\D977C357463031020000F81F1C02BCE5

OR

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{753C779D-2264-2014-0000-8FF1C120CB5E}

to open the registry tool from a command prompt type regedit

if these exist you will not be able to install again. If even of these exist I would try just renaming these entries to something like OLD_D977C357463031020000F81F1C02BCE5. This way you can change the entry back if needed.

Once these areas have been renamed try installation again. You should find that the installer now doesn't see any "Flow Design"

Regards

Quentin

[guybaor]

it worked!

Thank You !!

Guy