FAQ & How To: Using Autodesk Discussion Groups

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brian.kling
Posts: 181
Registered: ‎12-17-2002
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New button for Platinum & Gold Subscription customers

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10-15-2011 07:04 AM

As an added benefit for our premium Subscription customers on Platinum and Gold support, a new “Need an Answer” button will now appear each time you submit a question in a forum*, in the lower right corner of your post.

NeedAnAnswer.png

Clicking on the button notifies product support staff that you are asking for assistance. Depending on the question, the answer will either be posted in the forum, or product support will contact you directly.

 

We encourage you to give your peers in the community an opportunity to help first, but if you need us, we are just a click away!

 

Please note in order for our backend systems to identify you as a Subscription Customer in the forums, your email address in your profile must match one contained in your Subscription Contract. Please contact your designated Subscription Contract Administrator at your company if you need assistance.

 

*This feature is only available in the following forums:

AutoCAD 2013/2014/2015

AutoCAD 2010/2011/2012

AutoCAD Architecture
AutoCAD Civil 3D
AutoCAD LT
AutoCAD Map 3D
AutoCAD Mechanical
AutoCAD MEP
AutoCAD P&ID
AutoCAD Plant 3D
AutoCAD Structural Detailing
Alias General

Inventor

Simulation Moldflow Adviser
Simulation Moldflow Insight
Navisworks
Quantity Takeoff
Revit Architecture
Revit MEP
Revit Structure

Robot Structural Analysis
Vault
Installation & Licensing



Brian Kling
Community Strategist
Customer Service & Support
Autodesk, Inc.

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