Hi Ben,
I'm sorry we haven't got back to you sooner. We should be able to solve your problems pretty quickly, however I will probably need to walk you through a couple of tests with the license manager.
Could you send your details through to support@ecotect.com and I will check your account and contact you immediately ?
Kind regards,
Andrew
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Dr. Andrew Marsh
Principal Software Engineer
AEC-Simulation
Autodesk, Inc.