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Solar Tool & Weather Tool do not work

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Message 1 of 2
benridderbos5205
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Solar Tool & Weather Tool do not work

Ecotect works fine but our Solar Tool and Weather Tool does not work. It's network licensed and it won't obtain it. I've submitted a support request through the Ecotect website 2 weeks ago and have heard nothing back. Can someone please reply?
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Hi Ben,

I'm sorry we haven't got back to you sooner. We should be able to solve your problems pretty quickly, however I will probably need to walk you through a couple of tests with the license manager.

Could you send your details through to support@ecotect.com and I will check your account and contact you immediately ?

Kind regards,
Andrew

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Dr. Andrew Marsh
Principal Software Engineer
AEC-Simulation
Autodesk, Inc.

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