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mrwillya
Posts: 2
Registered: ‎12-20-2011
Message 1 of 3 (226 Views)

IE8 Freezing when opening a DWF Document (Win7)

226 Views, 2 Replies
12-20-2011 02:31 PM

Installed AutoDesk Design Review 2011 on several Windows 7 machines via SCCM (using admin rights not user rights). Attempted to lauch a site that had a DWF embedded and my IE 8 froze. Had to force close my IE. This was attempted another time and it froze once again.

 

Right clicked on IE and "Run as Admin" and attempted this again and a configuration window (windows installer) pops open. Once it completes, the maps open fine (with and without running as admin).

 

Right clicking and running as admin is not an option for all of my users. This installation works totally fine for Windows XP users so I'm convinced this is UAC related. Is there something I can add via an MST to correct this behavior?

Employee
whtank
Posts: 119
Registered: ‎06-16-2009
Message 2 of 3 (218 Views)

Re: IE8 Freezing when opening a DWF Document (Win7)

12-20-2011 07:34 PM in reply to: mrwillya

Thank you for your question.

 

It is a similar post with http://forums.autodesk.com/t5/Autodesk-Design-Review/ADR-2011-W7-IE8/td-p/2803486.

 

You can remove the registry key to resolve this issue.

 

Please let me know if you have any further question.



Tank
SW Engineer
PSEB-GE-ACRD-CPG
Autodesk, Inc.

New Member
mrwillya
Posts: 2
Registered: ‎12-20-2011
Message 3 of 3 (211 Views)

Re: IE8 Freezing when opening a DWF Document (Win7)

12-21-2011 09:28 AM in reply to: whtank

There is a little problem in our Hotfix installer. If you are using Win7, you can resolve this issue by deleting the key ‘{69BD6A6D-F788-4A34-BAE9-76AB5F69EF9D}’ under path ‘HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Autodesk\​DWF Common\Settings\Document Handlers’ for 64bit or ‘HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\DWF Common\Settings\Document Handlers’ for 32bit in your registry.

 


It appears this key is being created on first start up from within IE. It works fine the first time, but after that it breaks since the key now exists due to the additional customizations made.

 

My issue is, if I deploy this to 6,000 users on Win7, I can't expect our helpdesk to delete this key for all those users. I can't script it to delete during install, since it doesn't exist until the user launches it.

 

Deleting the key instantly unfreezes the IE session and displays the map.

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