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Member
jpsurveys
Posts: 3
Registered: ‎08-26-2011
Message 1 of 6 (517 Views)

I/O Error Signing Document when try to sign a DWFX with ADR 2011 and 2012

517 Views, 5 Replies
08-26-2011 12:58 PM

Hi...

I'm having problem when I try to sign a plan with ADR 2011 and 2012 versions....I'm a new user with this program and I had never used the digital signature....when I try to sign the dwfx the I/O error signing document message appear....I already use the digital signature with other applications such as Adobe Acrobat with no prolems....but with ADR I had not succeded...Please help!!!!

 

 

Jorge.

Employee
herbert.he
Posts: 338
Registered: ‎03-05-2008
Message 2 of 6 (502 Views)

Re: I/O Error Signing Document when try to sign a DWFX with ADR 2011 and 2012

08-30-2011 09:57 PM in reply to: jpsurveys

Thank you for reporting this issue.

 

Please confirm if your current computer user name contains dot ('.'). If yes, it's a known issue and we will consider fixing it in a future release.

 

Please let me know if I can be of any further assistance.



Herbert He
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.
Member
jpsurveys
Posts: 3
Registered: ‎08-26-2011
Message 3 of 6 (483 Views)

Re: I/O Error Signing Document when try to sign a DWFX with ADR 2011 and 2012

09-14-2011 07:47 AM in reply to: herbert.he

Thanks for reply...the answer is NO...my computer name doesn't have ".".....please help me with this situation....

 

Jorge.

Employee
herbert.he
Posts: 338
Registered: ‎03-05-2008
Message 4 of 6 (478 Views)

Re: I/O Error Signing Document when try to sign a DWFX with ADR 2011 and 2012

09-14-2011 06:44 PM in reply to: jpsurveys

Thanks for your feedback.

 

I said "user name" but not "computer name". Please go to Control Panel -> User Accounts -> Manage User Account to confirm your current "User Name" again.

 

 



Herbert He
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.
Member
jpsurveys
Posts: 3
Registered: ‎08-26-2011
Message 5 of 6 (469 Views)

Re: I/O Error Signing Document when try to sign a DWFX with ADR 2011 and 2012

09-16-2011 06:14 AM in reply to: herbert.he

thanks...that was my case... but I changed my username and still got the same situation....for a moment think that was the solution but NO....Please help!

 

Jorge.

Employee
herbert.he
Posts: 338
Registered: ‎03-05-2008
Message 6 of 6 (456 Views)

Re: I/O Error Signing Document when try to sign a DWFX with ADR 2011 and 2012

09-18-2011 07:30 PM in reply to: jpsurveys

Thank you for your feedback.

 

Are all DWFx files have this issue, OR just some special files? If only special files have this issue , please attach a test file for us to investigate.

 

Did you have a try on another machine? 

 



Herbert He
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.

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