Design Review

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Member
Posts: 3
Registered: ‎04-04-2012
Message 1 of 5 (732 Views)

Design Review 2013 Installation - Xerces Panic Error

732 Views, 4 Replies
04-04-2012 10:22 AM

I have been using Design Review 2012 with no problems and today I got the notice to update to 2013 Design Review, so I did.  As the installation was running I got an error message "Could not load a transcoding service. Xerces Panic Error".  When the installation finished, I could not run the updated software.  So I uninstalled the software and got the same message while unistalling.  I tried reinstalling after a fresh boot and the same thing happened.  I uninstalled and tried reinstalling Desiogn Review 2012 and had the same results.  I have NEVER had this error message before trying to install Design Review 2013.  Now, I can't run any version of Design Review.  I use this software a lot and it is definitely going to affect my productivity.

I have also tried running a full system scan for viruses, malware, spyware and ran registry cleaning software, then tried a clean install.  Same results.

Can anybody out there help? I've already lost half a day trying to recover from this.

Member
Posts: 3
Registered: ‎04-04-2012
Message 2 of 5 (727 Views)

Re: Design Review 2013 Installation - Xerces Panic Error

04-04-2012 12:16 PM in reply to: gitbent67

I don't know if it's related, but now my Autocad software is not working right.  I am getting a 'Fail to get CommCtrController!' message and when ever I bring up the properties window, it's completely blank.  THAT never happened before...

Employee
Posts: 338
Registered: ‎03-05-2008
Message 3 of 5 (722 Views)

Re: Design Review 2013 Installation - Xerces Panic Error

04-04-2012 06:57 PM in reply to: gitbent67

Thank you for reporting this issue.

 

It's not related to Autodesk products, it's a system error. The usual way to get rid of this error is to amend the registry at "HKEY_CLASSES_ROOT\MIME\Database\Charset". You get details from http://www.pcadvisor.co.uk/forums/1/helproom/343572/xerces-panic-error--rebuild-the-registry-tree/.

 

Hope that helps.



Herbert He
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.
Member
Posts: 3
Registered: ‎04-04-2012
Message 4 of 5 (707 Views)

Re: Design Review 2013 Installation - Xerces Panic Error

04-05-2012 08:12 AM in reply to: gitbent67

I am looking into the registry solution. However, Autocad now gives me a 'CommCntrClientSink' error when I open a file. I would post this under a different thread, but I suspect that it could be related.

Employee
Posts: 338
Registered: ‎03-05-2008
Message 5 of 5 (699 Views)

Re: Design Review 2013 Installation - Xerces Panic Error

04-05-2012 06:36 PM in reply to: gitbent67

Thank you for your feedback.

 

One another discussion group focuses specifically on AutoCAD. I suggest that you can post your question in that group.

Please try the following link for your convenience.


Herbert He
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.

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