We've the an issue related with digital signing in Autodesk Design Review 2011. An error occurs every time a domain user or administrator tries to digitally sign a document, showing a popup with the following text: "I/O error signing document". However, it works correctly with local users and administrators.
The domain isn't configured with active directory.
In the exact same conditions, digital signing in Autodesk Design Review 2010 works perfectly.
Plese create a new Digital Certificate with the domain user and add the digital to the dwf file again.
Digital certificates are generated by a specific software that uses a smart card reader.
It keeps working on Design Review 2010 but not on 2011.
Thank you for your reply.
Do the local users (and administrators) set in any domain? Can any domain user digitally sign a file?
Please send more information about your domain configurations.
Outside and inside of the domain, local administrators and local users have no problems signing documents.
Domain administrator and domain users are not able to digitally sign the files. This problem won't occur with other software, in the same conditions.
The domain is configured with samba.
I cannot reproduce the issue with the following steps:
If you get the same warning dialog, then you need to recreate a Digital Certificate.
If not, please send us more information:
It is not possible to recreate the digital certificate since it is inside a smart card (citzen card. Check: http://www.cartaodecidadao.pt/index.php?option=com
The digital certificate that is inside this card it is used successfully with other software in the same conditions (including Design Review 2010).
The steps to reproduce the error are:
1 - Create a new file in DR2011.
2- Save the file
3- Add digital certificate (it should automatically recognize the digital certificate inside the smart card but instead gives an I/O error.)
The operating system is Win XP - Portuguese.
Autodesk Design Review (ADR) has a known issue that when the current user name contains the character ‘.’ ADR cannot add digital signature.
Please check your user name; if there is ‘.’, please change the user name (remove ‘.’) and add digital signature again.
I am having the same issue where I cannot digitally sign a DWFx in 2011. I get the same error as above. I created a few new certificates, none of them worked and none had a '.' within the user name.
Thank you for your feedback.
Please let me know:
If some of the DWFx have the I/O error, please attach one of your case DWFx file to this thread.
My temporary folder is “C:\Users\caos.ads\Local Settings\Temp”;
I need to change it like that “C:\Users\caos_ads\Local Settings\Temp”.
These can help up to research the digital signature issue.
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