Design Review

Reply
New Member
msampley
Posts: 1
Registered: ‎03-27-2014
Message 21 of 27 (1,055 Views)

Re: Autodesk Design Review installation fails

03-27-2014 03:46 PM in reply to: lordfarqad

Thank you so much I was really getting frustrated

*Expert Elite*
heinsite
Posts: 880
Registered: ‎03-15-2008
Message 22 of 27 (1,047 Views)

Re: Autodesk Design Review installation fails

03-27-2014 07:55 PM in reply to: cristina.suarez

cristina.suarez wrote:

This is a constant pain.  Normally the bundle works. As part of the instructions we ask the customer to download the executable to their hard drive.

 

I need help resolving the following two issues:

 

First issue:

ADR 2013 fails with error 'not able to connect': The bundle has been installed and reinstalled several times in a Win7 OS machine, in the users %temp% ADRInstall.log shows 12 failures like this one: 

2014/1/31:16:19:25          chamman            XXXMMAN-MOBL1        Uninstall              {8D20B4D7-3422-4099-9332-39F27E617A6F}  Failed   

 

At the end it appears that the product installed properly, however customer is unable to run the program:

2014/1/31:16:19:57         chamman            XXXMMAN-MOBL1        Install    Autodesk Design Review 2013   Succeeded  

 

any ideas how can I resolve this issue?  Please send me instructions as soon as you can.

 

Second issue: 

Problem: useless link to update ADR 2013 product.

Issue:

First time user runs the program, the 'Autodesk Design Review Information' window pops-up on the screen.
New Autodesk Design Review information is available.
Get it now takes customer to [http://usa.autodesk.com/adsk/servlet/ps/dl/index?siteID=123112&id=2334435&linkID=9338138]  Please try it.


Q. What is the action required in this page?  It used to be a link to upgrade the product, but I don't even find ADR 2013 in the list of products. I reported firt back in Nov.  Is there plans to correct this issue? 

 

Thanks

 

             

 

 


For the 1st issue I would recommend sending the user to the Akamai NetSession Interface page and instructing them to click the "Start Download" link.  This will confirm whether or not they have the correct NetSession software on their computer or not, and install it automatically if they don't.  From there they can try to start the installation again.  Most recent problems associated with getting ADR 2013 installed seem to be related to this missing piece of the puzzle.

 

The 2nd issue can be ignored since there is no, and will be no further updates to a stand-alone version of ADR beyond 2013.  If there's a box to check to turn this notification off it's worth doing so to avoid future annoyance.  Autodesk is rapidly moving DWF work to the cloud and Autodesk 360.  Early versions of A360 did not have markup tools... but it's slowly being rolled out.  Many of us still prefer, and I believe will continue to prefer, a stand-alone version for work offline however since bandwidth and the associated charges come into play.

 

Hope this helps some.

Dave.

------------------------------------------------------
Dave Hein, P.E.
Member
cristina.suarez
Posts: 4
Registered: ‎07-01-2011
Message 23 of 27 (1,024 Views)

Re: Autodesk Design Review installation fails

03-28-2014 11:06 AM in reply to: msampley

Thanks for the feedback regarding Akamai to resolve the ADR installation.  I have successfully tried it several times. 

Question:  when are you EOLing ADR stand alone version?  In A360 can we have the same features? I need to get details and see if it makes sense to use it in our environment.  

 

New Member
piotrwoj
Posts: 2
Registered: ‎03-29-2014
Message 24 of 27 (1,005 Views)

Re: Autodesk Design Review installation fails

03-29-2014 02:02 PM in reply to: lordfarqad

Cannot installing Design Review 2013.Hello All!

I have a small problem :smileyhappy: Today I installed APD 2014. Before instalation I had Design Review 2013 on my computer. After installation I don't have this program. When I try to install design review I have information that instalation is already done - but I don't see or runnin g this program :smileysad:

*Expert Elite*
heinsite
Posts: 880
Registered: ‎03-15-2008
Message 25 of 27 (999 Views)

Re: Autodesk Design Review installation fails

03-29-2014 05:48 PM in reply to: piotrwoj

piotrwoj wrote:

Cannot installing Design Review 2013.Hello All!

I have a small problem :smileyhappy: Today I installed APD 2014. Before instalation I had Design Review 2013 on my computer. After installation I don't have this program. When I try to install design review I have information that instalation is already done - but I don't see or runnin g this program :smileysad:


Do you see Design Review 2013 if you look in Control Panel > Programs and Features?  If you don't see it there then it's gone.  But if you do see it there then look in All Programs > Autodesk.  If you find the icon in there, try and run it.  If it works you can drag the icon onto your desktop for future access. 

 

Let us know what you find.

Dave

------------------------------------------------------
Dave Hein, P.E.
New Member
piotrwoj
Posts: 2
Registered: ‎03-29-2014
Message 26 of 27 (992 Views)

Re: Autodesk Design Review installation fails

03-29-2014 11:02 PM in reply to: heinsite

I don't see in Program and Features and don't see in All programs (Autodesk) but whe I try to install I have information that i got this software :smileysad: Plaese look at photos in appendix)Untitled.jpg

New Member
garymarshallsa
Posts: 1
Registered: ‎04-16-2014
Message 27 of 27 (794 Views)

Re: Autodesk Design Review installation fails

04-16-2014 07:56 PM in reply to: jcclq

Clearly the 2013 dwg viewer install software is disfunctional. After beating my head on a rock, I found if I choose Additional Install Options and download SetupDesignReview2013_bundle.exe everything installs properly on windows 7 64bit. I assume It would work on all windows versions, but only tested it on windows 7 64bit. I hope this saves someone some time and effort. SetupDesignReview2013_bundle.exe apparently has all that is needed for windows to install autodesk viewer. Sepearte downloads and installs of microsoft products did nothing on the original install problems and the stanard autodesk viewer would continue giveing a 0x2 error.

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community