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Employee
herbert.he
Posts: 338
Registered: ‎03-05-2008
Message 131 of 155 (1,272 Views)

Re: ADR 2012 installation issue collection

12-27-2011 09:52 PM in reply to: luke2287
 


Herbert He
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.
Employee
herbert.he
Posts: 338
Registered: ‎03-05-2008
Message 132 of 155 (1,270 Views)

Re: ADR 2012 installation issue collection

12-27-2011 09:55 PM in reply to: luke2287

You can get Visual C++ 2010 Redistributable from here. After installing VC++ 2010 Redist, please try the web installer again. 

 

Hope that helps.



Herbert He
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.
Member
luke2287
Posts: 5
Registered: ‎12-20-2011
Message 133 of 155 (1,242 Views)

Re: ADR 2012 installation issue collection

01-03-2012 08:28 AM in reply to: herbert.he

Hi

 

I already tried installing Visual C++ 2010 Redistributable prior to running the ADR 2012 web installer and received the error message attached to my previous post.

New Member
el_reo
Posts: 2
Registered: ‎01-06-2012
Message 134 of 155 (1,206 Views)

Re: ADR 2012 installation issue collection

01-06-2012 05:59 AM in reply to: dickyshu

Hallo,

I work with Windows XP professional home edition SP3 32bit

I have tried to install the ADR 2012 several times from different sources allways with the same result. The installation fails.

The error message showed is :" The following failed to install: Autodesk Design Review 2012 (0x2 failed downloading component)

I attach the installation log file. Could someone take a look at it to find out what the problem  may be? I can't fiure it out

Thank you

New Member
jsalny
Posts: 1
Registered: ‎11-30-2011
Message 135 of 155 (1,126 Views)

Re: ADR 2012 installation issue collection

01-13-2012 10:22 AM in reply to: dickyshu

If there is nothing in the  "C:\program files (x86)\common files\akamai\Cache" folder? 

Active Member
cbgbgm
Posts: 8
Registered: ‎10-11-2007
Message 136 of 155 (1,059 Views)

Re: ADR 2012 installation issue collection

01-23-2012 08:16 AM in reply to: dickyshu

Installed ADR 2012 prior to VC++ version being updated to .40219.  Client reimaged allowing ADR2012 to remain but the VC++ versions were modified so that .30319 was removed and .40219 put in place.  Now cannot remove ADR2012.  Same error.  Hot fix: (http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=17570140&linkID=9338138) says nothing about how to uninstall under this circumstance.  Any way to modify the installed package to utilize the updated msi? Any thoughts?  Thx.    

Employee
herbert.he
Posts: 338
Registered: ‎03-05-2008
Message 137 of 155 (1,008 Views)

Re: ADR 2012 installation issue collection

01-28-2012 06:00 PM in reply to: cbgbgm

Hi cbgbgm,

 

Installing ADR 2012 hotfix will remove the installed package automatically.

 

Please let me know if I can be of any further assistance.



Herbert He
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.
Active Contributor
jasongetsdown
Posts: 26
Registered: ‎03-02-2009
Message 138 of 155 (992 Views)

Re: ADR 2012 installation issue collection

01-30-2012 07:27 AM in reply to: herbert.he

Herbert, the hotfix link you provided leads to a page that says an unexpected error has occured. The exception ID 18478009 is given.

-----
Jason Rossitto
Beth Israel Deaconess Medical Center
Active Member
cbgbgm
Posts: 8
Registered: ‎10-11-2007
Message 139 of 155 (986 Views)

Re: ADR 2012 installation issue collection

01-30-2012 08:00 AM in reply to: herbert.he

the install of the hotfix fails.  it is still asking for Microsoft Visual C++ 2010....which is already installed (10.0.40219).  So how do you uninstall ADR2012 when the original install won't come off...and the hotfix won't install? 

Employee
herbert.he
Posts: 338
Registered: ‎03-05-2008
Message 140 of 155 (977 Views)

Re: ADR 2012 installation issue collection

01-30-2012 05:20 PM in reply to: cbgbgm

Thank you for your feedback.

 

To solve this issue, you can also download the Autodesk Design Review Uninstall Tool from this blog. When you run it, the tool will attempt to uninstall Autodesk Design Review (2010/2011/2012) for you.

 

Any further question please let me know.

 

 



Herbert He
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.

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