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Member
jonfossum
Posts: 4
Registered: ‎04-08-2011
Message 21 of 155 (4,198 Views)

Re: ADR 2012 installation issue collection

04-08-2011 12:50 AM in reply to: dickyshu

Hi

can't install 2012 version om my computer. the default chooises are grey and i can't puch install button

I have tryed several times with same result

 

 

OS w7 64 bit English

DWG TrueView 2012

 

Employee
dickyshu
Posts: 130
Registered: ‎08-05-2009
Message 22 of 155 (4,193 Views)

Re: ADR 2012 installation issue collection

04-08-2011 12:57 AM in reply to: jonfossum

Hi,

 

Thank you for posting.

 

From the snapshot you attached, we've noticed that DWG Trueview 2012 has been installed before, so that the installer blocks your attempt to install again.

 

Please go to program files folder to check if that application exists.

 

Thanks,

-Dicky



Dicky Shu
SQA Engineer
PSEB-GE-ACRD PSEB
Autodesk, Inc.

Employee
wube
Posts: 106
Registered: ‎06-08-2009
Message 23 of 155 (4,191 Views)

Re: ADR 2012 installation issue collection

04-08-2011 01:34 AM in reply to: everettm

 

Hi,

 

 

 

Please make sure you get admin right to run the ADR2012 installer.

 

 

 

You screen shot show that VS2010 C++ Runtime had download completed.

 

Please quit the installer application and run the VS2010 C++ Runtime installer manually.

 

The VS2010 C++ Runtime installer should exist in C:\Program Files\Common Files\Akamai\Cache\37309\.

 

If install succeed, run the ADR2012 installer again.

 

 

 

Thank you

 



Ben Wu
SW Engineer
PSEB-GE-ACRD
Autodesk, Inc.
Member
jonfossum
Posts: 4
Registered: ‎04-08-2011
Message 24 of 155 (4,185 Views)

Re: ADR 2012 installation issue collection

04-08-2011 03:33 AM in reply to: jonfossum

C:\Program Files\Common Files\Akamai\Cache\37309\

does not exist

Member
jonfossum
Posts: 4
Registered: ‎04-08-2011
Message 25 of 155 (4,184 Views)

Re: ADR 2012 installation issue collection

04-08-2011 03:34 AM in reply to: dickyshu

Trueview do exixt in the program folder

Active Member
everettm
Posts: 7
Registered: ‎04-05-2011
Message 26 of 155 (4,169 Views)

Re: ADR 2012 installation issue collection

04-08-2011 07:43 AM in reply to: wube

Yes, I have admin rights.

 

I followed your instructions and installed the C++ manually with no problem.

 

Then back to download and had the same stall after downloading Microsoft .NET 4.  See attached screen shot.

 

Please help.

 

Thanks!

Contributor
jandrews407
Posts: 14
Registered: ‎08-10-2006
Message 27 of 155 (4,157 Views)

Re: ADR 2012 installation issue collection

04-08-2011 10:37 AM in reply to: dickyshu

I am having same issue.  Cannot install ADR 2012.

OS = XP 64 bit

Any solutions yet?

Employee
dickyshu
Posts: 130
Registered: ‎08-05-2009
Message 28 of 155 (4,132 Views)

Re: ADR 2012 installation issue collection

04-10-2011 06:56 PM in reply to: jandrews407

Hi,

 

Please provide more details:

  • Describe what's going on while installing
  • Capture a screenshot
  • Attach SetupADR2012.log file (C:\Documents and Settings\[your user name]\Local Settings\Temp\AutodeskDesignReview2012Logs)

So that we can help you to diagnose the problem.

 

Thanks,

-Dicky

 



Dicky Shu
SQA Engineer
PSEB-GE-ACRD PSEB
Autodesk, Inc.

New Member
march
Posts: 2
Registered: ‎02-02-2010
Message 29 of 155 (4,127 Views)

Re: ADR 2012 installation issue collection

04-10-2011 07:03 PM in reply to: jonfossum
I've had the attached error all day.  First on my laptop which is 32bit and now on my desktop which is 64bit.  Please help.
Employee
dickyshu
Posts: 130
Registered: ‎08-05-2009
Message 30 of 155 (4,114 Views)

Re: ADR 2012 installation issue collection

04-11-2011 01:11 AM in reply to: march

Hi,

 

From the screenshot, I guess you've downloaded DWG Trueview 2012 standalone installer.

 

ADR 2012 bootstrap installer will not show DWG Trueview 2012 install UI, maybe you can turn your question to DWG Trueview forum, there you will get answered:

http://forums.autodesk.com/t5/DWG-TrueView/bd-p/109

 

Thank you!

 

-Dicky



Dicky Shu
SQA Engineer
PSEB-GE-ACRD PSEB
Autodesk, Inc.

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