Design Review

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Contributor
orosario
Posts: 23
Registered: ‎10-26-2007
Message 41 of 73 (3,148 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

03-01-2011 06:28 AM in reply to: cblocher

At the time only the ADR 2011 was being installed. I even closed all other programs, including OUTLOOK.

 

Other suggestions?

 

Thanks Again;

Orlando Rosario

Board Manager
cblocher
Posts: 360
Registered: ‎09-08-2005
Message 42 of 73 (3,146 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

03-01-2011 07:15 AM in reply to: orosario

Please tell me...

  • What type of installation (single computer or network deployment).
  • Does it only happen on your computer? Or is it on multiple machines?
  • Where did you get Design Review (Autodesk.com or the media of another Autodesk product)?
  • What other Autodesk products/versions are installed on the system(s)?
  • Does the computer having the issue meet the Design Review system requirements?
  • What are the specifics of the hardware (hardware brand, operating system/processor [32- or 64-bit], RAM, video card, connections [local and network], printer settings, etc.)?

Thanks in advance,

 

C.

 


Chris Blocher
Principal Learning Content Developer
Cloud Platforms

Autodesk, Inc.
Contributor
orosario
Posts: 23
Registered: ‎10-26-2007
Message 43 of 73 (3,144 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

03-01-2011 08:03 AM in reply to: cblocher

cblocher wrote:

Please tell me...

  • What type of installation (single computer or network deployment).
  1. Network Windows 2003 (all software installed locally)
  • Does it only happen on your computer? Or is it on multiple machines? Yes

  • Where did you get Design Review (Autodesk.com or the media of another Autodesk product)?  From Autodesk Website

             What other Autodesk products/versions are installed on the system(s)?  AutoCAD Architecture 2010 and 2008 / DWG TrueView

 

  • Does the computer having the issue meet the Design Review system requirements?  Yes

  • What are the specifics of the hardware (hardware brand, operating system/processor [32- or 64-bit], RAM, video card, connections [local and network], printer settings, etc.)? 

                Computer system: Windows XP version 2002 service pack 3

                Computer hardware: Pentium 4 CPU 3GHz 4GB ram 32bit

                Display adapter: ATI Radeon HD 4600 series

                Network connection: Marvell Yukon 88e8050 PCI-# ASF Gigabit Ethernet Controller

                Network printer and plotters

 

Hope this helps.

Thanks Again;

Orlando Rosario

 


 

Board Manager
cblocher
Posts: 360
Registered: ‎09-08-2005
Message 44 of 73 (3,145 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

03-01-2011 08:14 AM in reply to: orosario

Hi Orlando,

 

When you say you got it from the Autodesk website, which method did you try? We offer three variations.

 

Have you tried installing using the second method (using the EXE)? If not, please do and let me know if that works for you.

 

C.

 

 


Chris Blocher
Principal Learning Content Developer
Cloud Platforms

Autodesk, Inc.
Contributor
orosario
Posts: 23
Registered: ‎10-26-2007
Message 45 of 73 (3,140 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

03-01-2011 09:51 AM in reply to: orosario

For Both EXE and MSI, there's the following error:

Error 2753. The File '116ADF92923B4ADE8BC7D8D8690D2D39.D5955B9CA4DD4C1197BDAB88FAFFCD9E' is not marked for installation.

 

Anything else I can do?

 

thanks Again;

Orlando Rosario

 

Board Manager
cblocher
Posts: 360
Registered: ‎09-08-2005
Message 46 of 73 (3,136 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

03-01-2011 10:58 AM in reply to: orosario

Hi Orlando,

 

I'm afraid I'm out of ideas. However, I've asked for help on this from people much smarter than I am:-)

 

I hope they can assist.

 

C.

 

 


Chris Blocher
Principal Learning Content Developer
Cloud Platforms

Autodesk, Inc.
Contributor
orosario
Posts: 23
Registered: ‎10-26-2007
Message 47 of 73 (3,135 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

03-01-2011 11:02 AM in reply to: orosario

Thanks for help.

 

Orlando Rosario

Board Manager
cblocher
Posts: 360
Registered: ‎09-08-2005
Message 48 of 73 (3,125 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

03-01-2011 11:55 AM in reply to: orosario

Hi Orlando,

 

To help assist in troubleshooting, we need the install log file.

 

First, please enable the "verbose logging" for Windows Installer by following the instructions here: http://support.microsoft.com/kb/223300

 

Next, run the ADR install again until if fails. Note the approximate time of when you start installing, as this will help you find the install log file.

 

Then look in the TEMP directory, accessed by entering %temp% in the START > RUN box, for the the msi log which will be named similar to MSIxxxxx.log (where the x’s are alphanumeric characters). There may be several of these files. Look for the log with the Date Modified time stamp of when you launched the installer.

 

Finally, please attach the log to your reply so that the team can analyze it.

 

Thanks,

 

C.

 


Chris Blocher
Principal Learning Content Developer
Cloud Platforms

Autodesk, Inc.
Contributor
orosario
Posts: 23
Registered: ‎10-26-2007
Message 49 of 73 (3,124 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

03-01-2011 12:44 PM in reply to: orosario

Attached is the requested File.

 

Thanks for all your help.

 

Orlando Rosario

Member
djskipper
Posts: 4
Registered: ‎03-02-2011
Message 50 of 73 (3,089 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

03-02-2011 10:41 AM in reply to: cblocher

Shortcut didn't work?

 

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