Design Review

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cblocher
Posts: 359
Registered: ‎09-08-2005
Message 1 of 73 (16,844 Views)

ADR 2011 - Suggested Fixes for Installation-Related Issues

16844 Views, 72 Replies
04-15-2010 10:42 AM
Below are some suggestions for fixing installation-related issues associated with Autodesk Design Review 2011.

Please let us know whether or not the suggestions work for you.

Best,

Chris

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Autodesk Design Review

Chris Blocher
Principal Learning Content Developer
Cloud Platforms

Autodesk, Inc.
Board Manager
cblocher
Posts: 359
Registered: ‎09-08-2005
Message 2 of 73 (16,834 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

04-15-2010 10:48 AM in reply to: cblocher
Note: Before editing your registry, you should save a backup in a safe location.

It's also a good idea to set a restore point at the operating system before you make any changes that may affect your computer.

To manually uninstall Design Review completely

1. Using the Control Panel, uninstall all versions of Autodesk Design Review and Autodesk DWF Viewer.

2. In the Windows Explorer's Folder Options, ensure the Show Hidden Files option is enabled.

3. Delete the folder: "C:\Program Files\Autodesk\Autodesk Design Review".

4. Delete the folder: "C:\Program Files\Common Files\Autodesk Shared\DWF Common".

5. Perform the necessary steps for your operating system:

On XP computers, in Windows Explorer, locate and delete these two folders:

a. C:\Documents and Settings\[UserName]\Application Data\Autodesk\ADR
b. C:\Documents and Settings\[UserName]\Application Data\Autodesk\Autodesk Design Review

On Vista and Windows 7 computers, in Windows Explorer, locate and delete these three folders:
a. C:\Users\[UserName]\AppData\Roaming\Autodesk\ADR
b. C:\Users\[UserName]\AppData\Roaming\Autodesk\Autodesk Design Review
c. C:\Users\[UserName]\AppData\Local\Autodesk\Autodesk Design Review

6. Delete shortcuts from the Desktop and Start menu.

7. Start the Windows Registry Editor (regedit.exe) and perform the necessary steps for your operating system:

On XP computers,
a. Navigate to "HKEY_CURRENT_USER\SOFTWARE\Autodesk\" and delete these two folders: "Design Review" and "DWF Common".
b. Navigate to "HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\" and delete these two folders: "Design Review" and "DWF Common".

On Vista and Windows 7 computers,
a. Navigate to "HKEY_CURRENT_USER\SOFTWARE\AppDataLow\Software\Autodesk\" and delete these two folders: "Design Review" and "DWF Common".
b. Navigate to "HKEY_CURRENT_USER\SOFTWARE\Autodesk\" and delete these two folders: "Design Review" and "DWF Common".

11. Exit the Registry Editor.

12. Restart the computer.

13. Install Design Review 2011.

Only after you try the steps above, and if you still can't uninstall an older version of Design Review/install Design Review 2011, only then should you try these next steps, which completely remove the older version from any OS (XP, Vista or Win7).

1. Start the Windows Registry Editor (regedit.exe).

2. Navigate to "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\

3. Delete the folder pertaining to the older version of Design Review that's currently installed:
- For 2011, delete the 7D4B02D8224399043923932FE716A7F6 folder.
- For 2010, delete the 620E9D550BCDFF646BA0869B2722C86F folder.
- For 2009, delete the AA360054B346C714C85F04B53A4FFE04 folder.
- For 2008, delete the E302FCAFD4F0A9848BC01D5852C3F8BC folder.

4. Exit the Registry Editor.

5. Restart the computer.

You should now be able to successfully install the Design Review 2011.

Please let us know if these worked for you.

Chris

User Assistance
Autodesk Design Review

Chris Blocher
Principal Learning Content Developer
Cloud Platforms

Autodesk, Inc.
Board Manager
cblocher
Posts: 359
Registered: ‎09-08-2005
Message 3 of 73 (16,832 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

04-15-2010 11:39 AM in reply to: cblocher
For uninstall issues, there are a variety of free uninstallers you may want to try.

Here's a list of some uninstallers other have suggested:

* Windows Installer CleanUp Utility hosted by Microsoft: http://support.microsoft.com/kb/290301
* Revo Uninstaller hosted by CNET: http://download.cnet.com/Revo-Uninstaller/3000-2096_4-10687648.html
* CCleaner hosted by CNET: http://download.cnet.com/ccleaner/?tag=mncol

As always, it's a good idea to create a system restore point before making any changes that may affect your computer.

Hope it helps,

Chris

User Assistance
Autodesk Design Review

Chris Blocher
Principal Learning Content Developer
Cloud Platforms

Autodesk, Inc.
Member
celanis
Posts: 3
Registered: ‎04-21-2010
Message 4 of 73 (16,833 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

04-21-2010 05:43 PM in reply to: cblocher
Keep getting the following message when running AutoDeskRevSetup: The following failed to install: Autodesk Design Review 2011 (0 x 643: Internal error). Any suggestions?
Board Manager
cblocher
Posts: 359
Registered: ‎09-08-2005
Message 5 of 73 (16,832 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

04-22-2010 07:46 PM in reply to: cblocher
Hi,

Can you provide more details? What Autodesk product and version are you trying to install? What OS are you trying to install it on?

Have you tried the suggestions in this thread? http://discussion.autodesk.com/forums/thread.jspa?messageID=6358930

Best,

Chris

User Assistance
Autodesk Design Review

Chris Blocher
Principal Learning Content Developer
Cloud Platforms

Autodesk, Inc.
Member
celanis
Posts: 3
Registered: ‎04-21-2010
Message 6 of 73 (16,832 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

04-23-2010 09:28 AM in reply to: cblocher
Chris,

Trying to install Autodesk Review for DWG TrueView 2011. OS is Windows XP Home Edition.
Member
celanis
Posts: 3
Registered: ‎04-21-2010
Message 7 of 73 (16,832 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

04-23-2010 04:37 PM in reply to: cblocher
Chris,

Issue resolved from suggestion in thread. Had to remove previous version of DWF Viewer.

Thanks
Member
LSimpson32
Posts: 3
Registered: ‎01-07-2010
Message 8 of 73 (16,832 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

04-29-2010 09:59 AM in reply to: cblocher
Hi there,

I've read through and followed the steps listed below up to Step 13. Install Design Review 2011. Previous attempts to install have result in the Design Review Setup running for a few minutes then posting the failure to install method. After deleting/removing all the files listed below, the Design Review Setup fails to run at all? It says "prepare for installing..." & "Downloading: Autodesk Design Review 2011 (0KB/0B)"
It looks like it is unable to retrieve the file for downloading? I let it run for the afternoon yesterday with no progress. Any suggestions?
Board Manager
cblocher
Posts: 359
Registered: ‎09-08-2005
Message 9 of 73 (16,833 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

04-29-2010 07:19 PM in reply to: cblocher
The fact that it's just "hanging" suggests a download issue from the website.

You could try downloading the "bundle" from here:

http://www.autodesk.com/designreview-download-network

Once the download is complete, just double-click the SetupDesignReview2011_bundle.exe and follow the instructions.

Hope it helps,

Chris

User Assistance
Autodesk Design Review

Chris Blocher
Principal Learning Content Developer
Cloud Platforms

Autodesk, Inc.
Board Manager
cblocher
Posts: 359
Registered: ‎09-08-2005
Message 10 of 73 (16,832 Views)

Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

04-29-2010 07:19 PM in reply to: cblocher
Oh, and you can also get the MSI version if you prefer from that same location too: http://www.autodesk.com/designreview-download-network

Chris

User Assistance
Autodesk Design Review

Chris Blocher
Principal Learning Content Developer
Cloud Platforms

Autodesk, Inc.

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