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*tizme
Message 1 of 6 (197 Views)

VVE installation problem

197 Views, 5 Replies
07-31-2000 05:14 AM
I have just downloaded and attempted to install VVE version 2000-129 but
it gets to 88% where the install program is registering components and
the dreaded Windows "Illegal operation" window pops up to say Regsvr32
...illegal operation....with the report giving :-

REGSVR32 caused an invalid page fault in
module at 0000:ffffffff.
Registers:
EAX=00000000 CS=014f EIP=ffffffff EFLGS=00010246
EBX=33114320 SS=0157 ESP=0056eee8 EBP=0056ef58
ECX=00000246 DS=0157 ESI=00000000 FS=0e07
EDX=33114670 ES=0157 EDI=00000000 GS=0000
Bytes at CS:EIP:

Stack dump:
ffffffff 33114320 81583000 00000040 a0000010 81583000 c10cba00 bff78028
81583050 00000040 bff7849c 81583000 00000040 0056ef54 00000000 c10cba00
OK that sure does not mean much to me!!
I am using windows 95, and the regsvr32 file is version '5.00.1641.1'
in there.
The VVE version is '4.00' - is this where the conflict arises and if so
what do I do?
if I close the Illegal Op... window then the installshield finishes at
100% but when I go to open a file it comes up with "..failed to get
class object for CLSID....etc.
I went back after uninstalling VVE, made sure nothing else was running,
tried again but got the same result.
I went through the newsgroup but did not really see anything there with
this specific fault.
HELP !!

Gary. New Zealand.
*Support], Greig Jones [Autodesk Product
Message 2 of 6 (197 Views)

Re: VVE installation problem

07-31-2000 06:42 AM in reply to: *tizme
Please see the installation troubleshooting steps in the readme file located
here:

ftp://ftp.autodesk.com/pub/voloview/english/readme.htm

Greig Jones
Product Support, Americas
WW Support & Services, Autodesk

"tizme" wrote in message
news:39856D9D.C023538E@ihug.co.nz...
> I have just downloaded and attempted to install VVE version 2000-129 but
> it gets to 88% where the install program is registering components and
> the dreaded Windows "Illegal operation" window pops up to say Regsvr32
> ...illegal operation....with the report giving :-
>
> REGSVR32 caused an invalid page fault in
> module at 0000:ffffffff.
> Registers:
> EAX=00000000 CS=014f EIP=ffffffff EFLGS=00010246
> EBX=33114320 SS=0157 ESP=0056eee8 EBP=0056ef58
> ECX=00000246 DS=0157 ESI=00000000 FS=0e07
> EDX=33114670 ES=0157 EDI=00000000 GS=0000
> Bytes at CS:EIP:
>
> Stack dump:
> ffffffff 33114320 81583000 00000040 a0000010 81583000 c10cba00 bff78028
> 81583050 00000040 bff7849c 81583000 00000040 0056ef54 00000000 c10cba00
> OK that sure does not mean much to me!!
> I am using windows 95, and the regsvr32 file is version '5.00.1641.1'
> in there.
> The VVE version is '4.00' - is this where the conflict arises and if so
> what do I do?
> if I close the Illegal Op... window then the installshield finishes at
> 100% but when I go to open a file it comes up with "..failed to get
> class object for CLSID....etc.
> I went back after uninstalling VVE, made sure nothing else was running,
> tried again but got the same result.
> I went through the newsgroup but did not really see anything there with
> this specific fault.
> HELP !!
>
> Gary. New Zealand.
>
*tizme
Message 3 of 6 (197 Views)

Re:

08-01-2000 03:42 AM in reply to: *tizme
Thanks for the prompt reply Greig,
I had already been to the site you mentioned, however I returned there, checked
the files mentioned, but still no joy. All of the DLL files listed in the first
section were either later versions, or the same as what are listed.
All files listed in the second list were present in the correct folders.

I have IE version 5 running here and Netscape 4.7.
Norton 2000 is installed but was disabled as was everything else that I could
think of.
After uninstalling, restarting the computer and reinstalling, it stopped at the
same place yet again.
I have absolutely no idea what the conflict could be.
After spending half the night downloading on a very slow connection, I am
reluctant to let VVE go without a fight!
Gary.

"Greig Jones [Autodesk Product Support]" wrote:

> Please see the installation troubleshooting steps in the readme file located
> here:
>
> ftp://ftp.autodesk.com/pub/voloview/english/readme.htm
>
> Greig Jones
> Product Support, Americas
> WW Support & Services, Autodesk
>
> "tizme" wrote in message
> news:39856D9D.C023538E@ihug.co.nz...
> > I have just downloaded and attempted to install VVE version 2000-129 but
> > it gets to 88% where the install program is registering components and
> > the dreaded Windows "Illegal operation" window pops up to say Regsvr32
> > ...illegal operation....with the report giving :-
*Support, Autodesk
Message 4 of 6 (197 Views)

Re:

08-09-2000 04:31 PM in reply to: *tizme
Gary,

What operating system are you using? I.E. Win95/98 or 2000.

--
Bill Gilk
PSG Product Support, Americas
WW Support & Services, Autodesk
Discussion Q&A: http://www.autodesk.com/discussion

tizme wrote:

> Thanks for the prompt reply Greig,
> I had already been to the site you mentioned, however I returned there, checked
> the files mentioned, but still no joy. All of the DLL files listed in the first
> section were either later versions, or the same as what are listed.
> All files listed in the second list were present in the correct folders.
>
> I have IE version 5 running here and Netscape 4.7.
> Norton 2000 is installed but was disabled as was everything else that I could
> think of.
> After uninstalling, restarting the computer and reinstalling, it stopped at the
> same place yet again.
> I have absolutely no idea what the conflict could be.
> After spending half the night downloading on a very slow connection, I am
> reluctant to let VVE go without a fight!
> Gary.
>
> "Greig Jones [Autodesk Product Support]" wrote:
>
> > Please see the installation troubleshooting steps in the readme file located
> > here:
> >
> > ftp://ftp.autodesk.com/pub/voloview/english/readme.htm
> >
> > Greig Jones
> > Product Support, Americas
> > WW Support & Services, Autodesk
> >
> > "tizme" wrote in message
> > news:39856D9D.C023538E@ihug.co.nz...
> > > I have just downloaded and attempted to install VVE version 2000-129 but
> > > it gets to 88% where the install program is registering components and
> > > the dreaded Windows "Illegal operation" window pops up to say Regsvr32
> > > ...illegal operation....with the report giving :-
Member
agbag
Posts: 3
Registered: ‎08-16-2000
Message 5 of 6 (197 Views)

Re: VVE installation problem

08-16-2000 10:28 AM in reply to: *tizme
I had the same problem and spent some time on the phone with Autodesk tech support. The final resolution was that something was wrong in the registry and I finally had to rebuild the system. After the system rebuild the VVE installed without any errors.
*Support, Autodesk
Message 6 of 6 (197 Views)

Re:

08-18-2000 01:08 PM in reply to: *tizme
agbad,

Sorry to here you had to it that far (system rebuild), the
problem seems to be caused by a couple of different registry
keys depending on the system. I'm real hesitant to post
registry fixes on the news group as working in the registry
can cause lots of major problems. We do have some of these
listed on the main Autodesk support page. Do a search for
the error message, in Gary's case search for "illegal
operation" it will list a number of different errors. Look
for installation problems, more specific 88 or 98%. Look on
all products as the later applications have the same install
shield. Could be as simple as a comma following a path in
the registry, this is the case in windows 2000.

--
Bill Gilk
PSG Product Support, Americas
WW Support & Services, Autodesk
Discussion Q&A: http://www.autodesk.com/discussion

agbag wrote:

> I had the same problem and spent some time on the phone
> with Autodesk tech support. The final resolution was that
> something was wrong in the registry and I finally had to
> rebuild the system. After the system rebuild the VVE
> installed without any errors.

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