DWG TrueView

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Active Member
Solway
Posts: 8
Registered: ‎07-02-2010
Message 1 of 9 (3,560 Views)

Trueview 2011 - ribbon not showing when opening dwg

3560 Views, 8 Replies
07-02-2010 12:50 AM

Hi i have just installed Trueview2011 from 2010. Did a complete uninstall, then drive/register cleaner before installing 2011.

 

However when i open drawings the ribbon bar (or any tool bar) does not load at startup, i have to manually go into the menu and select "show ribbon, command bar etc.." plus it does not save the UI layout when i close and open trueview again.

 

i have tried repair, uninstall etc.. with all drive/folders cleaned and registy cleaned. without success.

 

i do on the other hand, have full version of Autocad 2010 installed on same machine. ditto design review 2010.

 

 

Any help please?

 

Regards

Andrew

Active Member
Solway
Posts: 8
Registered: ‎07-02-2010
Message 2 of 9 (3,543 Views)

Re: Trueview 2011 - ribbon not showing when opening dwg

07-06-2010 12:10 AM in reply to: Solway

anyone? please help

Product Support
Silvia.Menon
Posts: 182
Registered: ‎06-11-2007
Message 3 of 9 (3,509 Views)

Re: Trueview 2011 - ribbon not showing when opening dwg

07-09-2010 06:52 AM in reply to: Solway

Hi,

 

I tried but could not reproduce this behaviour...

 

DWG TrueView saves these settings in the registry, maybe there is a permission issue...

 

What operating system are you running?

 

If it is Vista or Windows 7 - is the problem the same when you start DWG TrueView via right-click > Run as Administrator?

 

Regards

 

Silvia

 


Silvia Menon
Autodesk Product Support
Autodesk, Inc.



Active Member
Solway
Posts: 8
Registered: ‎07-02-2010
Message 4 of 9 (3,478 Views)

Re: Trueview 2011 - ribbon not showing when opening dwg

07-13-2010 07:52 AM in reply to: Solway

hi thanks for the reply

 

trueview2011 is set to default app on dwgs

 

it works ok if you open the program first, then go file open dwg

 

however if just double clicking on dwg file to open (without the trueview open) the ribbon won't show.

 

im on vista 32bit

i have kaspersky internet security 2011 (had tried installing with this disbaled)

 

Autocad 2010 is install

Product Support
Silvia.Menon
Posts: 182
Registered: ‎06-11-2007
Message 5 of 9 (3,463 Views)

Re: Trueview 2011 - ribbon not showing when opening dwg

07-14-2010 09:25 AM in reply to: Solway

Hi,

 

thanks for the detailed description. I can reproduce this now and will report it to our development team.

 

Best Regards

 

Silvia

 


Silvia Menon
Autodesk Product Support
Autodesk, Inc.



Active Member
Solway
Posts: 8
Registered: ‎07-02-2010
Message 6 of 9 (3,199 Views)

Re: Trueview 2011 - ribbon not showing when opening dwg

09-02-2010 04:57 AM in reply to: Solway

any news on a hotfix for this???

New Member
youngdave9976
Posts: 1
Registered: ‎02-24-2011
Message 7 of 9 (2,383 Views)

Re: Trueview 2011 - ribbon not showing when opening dwg

02-24-2011 12:59 AM in reply to: Solway

I have the same issue, is there not a fix yet. When I first rn the product after install the ribbon worked and I really liked the interface. After shutting down and re-opening the ribbon had dissapeared. It's a shame as the product is nice.

New Member
aaron_chia
Posts: 1
Registered: ‎03-11-2011
Message 8 of 9 (2,250 Views)

Re: Trueview 2011 - ribbon not showing when opening dwg

03-11-2011 06:34 AM in reply to: Solway

Hi, I have the same problem on Truewiew 2011 - ribbon not showing at all.

 

Is there a solution for this?

 

Thanks


Aaron Chia

Product Support
Silvia.Menon
Posts: 182
Registered: ‎06-11-2007
Message 9 of 9 (2,091 Views)

Re: Trueview 2011 - ribbon not showing when opening dwg

03-30-2011 11:52 PM in reply to: aaron_chia

Hi all,

 

this has been addressed in DWG Trueview 2012. You can download it from here:

http://www.autodesk.com/trueview

 

Best regards

 

Silvia

 



Silvia Menon
Support Specialist
Product Support
Autodesk, Inc.


http://www.autodesk.com/autocad-support

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