I have spent HOURS trying to install True View 2014 on a customer PC (new Dell Optiplex 9010 all-in-one running Win7 64-bit Enterprise) with no success. Downloaded the 64-bit installer and install proceeded normally. When laucnhed, the first error appeared:
Researched this and found numerous references to .Net 3.5, .Net 4.0 and C++ redistributable modules. All of these had previously been installed on this PC and were up to date with all patches.
When I attempt to uninstall TrueView 2014, Application hangs on an "initializing" screen.
This is the buggiest installer I have worked with in years.
No, since we don't know what your customer PC's problem may be, so you have to do a lot of work instead. This almost always works:
1. Uninstall ALL instances of .NET and C++. 2. Manually remove DTV2014 then manually clean up the WIndows Registry of Autodesk products. 3. Use a Windows Registry cleaner to tidy things up. 4. Restart Windows. 5. Reinstall DTV2014. It should inslall the support files it needs, including .NET and C++. 6. Ensure it is running corectly. 7. Start Windows Update and let it hunt for any other needed versions of .NET and C++ the other installed applications need.