DWG TrueView

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gspiper
Posts: 1
Registered: ‎08-13-2013
Message 1 of 2 (1,775 Views)

True View 2014 Fails at Launch & Won't Uninstall

1775 Views, 1 Replies
08-13-2013 04:48 PM

I have spent HOURS trying to install True View 2014 on a customer PC (new Dell Optiplex 9010 all-in-one running Win7 64-bit Enterprise) with no success.  Downloaded the 64-bit installer and install proceeded normally.  When laucnhed, the first error appeared:

 

TrueView2014Error.jpg

 

Researched this and found numerous references to .Net 3.5, .Net 4.0 and C++ redistributable modules.  All of these had previously been installed on this PC and were up to date with all patches.

 

When I attempt to uninstall TrueView 2014, Application hangs on an "initializing" screen.

 

This is the buggiest installer I have worked with in years.

 

Anyone have a solution that will actually works ?

 

Thanks,

Glenn

*Expert Elite*
pendean
Posts: 21,615
Registered: ‎11-06-2003
Message 2 of 2 (1,760 Views)

Re: True View 2014 Fails at Launch & Won't Uninstall

08-14-2013 05:27 AM in reply to: gspiper
No, since we don't know what your customer PC's problem may be, so you have to do a lot of work instead. This almost always works:

1. Uninstall ALL instances of .NET and C++.
2. Manually remove DTV2014 then manually clean up the WIndows Registry of Autodesk products.
3. Use a Windows Registry cleaner to tidy things up.
4. Restart Windows.
5. Reinstall DTV2014. It should inslall the support files it needs, including .NET and C++.
6. Ensure it is running corectly.
7. Start Windows Update and let it hunt for any other needed versions of .NET and C++ the other installed applications need.
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