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*Grandmaison, Robert
Message 1 of 14 (123 Views)

Can't install Express Viewer?

123 Views, 13 Replies
08-01-2003 05:32 AM
I can't install Express Viewer on a machine. When I attempt to do so it
tells me that it can't register "AdPageView.dll". Any ideas as to why?

Thanks,

Robert Grandmaison
*Saadallah, Dean
Message 2 of 14 (123 Views)

Re: Can't install Express Viewer?

08-01-2003 06:14 AM in reply to: *Grandmaison, Robert
Are you trying this on Windows NT/2000/XP and not logged in as ADMIN?

--
Dean Saadallah
Add-on products for LT
http://www.pendean.com/lt
--
*Grandmaison, Robert
Message 3 of 14 (123 Views)

Re:

08-01-2003 06:20 AM in reply to: *Grandmaison, Robert
Dean,

I've tried logging in with full admin rights, but still when I attempt the
install, I get the same message.

Robert

"Dean Saadallah" wrote in message
news:454CF5EEF5AAC15F919DA8906598FA98@in.WebX.maYIadrTaRb...
> Are you trying this on Windows NT/2000/XP and not logged in as ADMIN?
>
> --
> Dean Saadallah
> Add-on products for LT
> http://www.pendean.com/lt
> --
>
>
*Bell, R. Robert
Message 4 of 14 (123 Views)

Re:

08-01-2003 06:31 AM in reply to: *Grandmaison, Robert
Here is the procedure to fix the problem:

Install Express Viewer, ignore the error.
Uninstall Express Viewer, get another product (JUST KIDDING!!!)



Install Express Viewer, ignore the error.
Get to the "DOS" command prompt.
Change the current directory to the %WinDir%\System32
Type in the following two commands (assumes default installation folders)

regsvr32 "C:\Program Files\Autodesk\Autodesk Express Viewer\AdView.dll"
regsvr32 "C:\Program Files\Autodesk\Autodesk Express Viewer\AdPageView.dll"

Express Viewer will now work correctly.

NOTE, you *cannot* run regsvr32 in any other location, or the registration
will fail. It *must* be in the System32 folder.


--
R. Robert Bell, MCSE
www.AcadX.com


"Robert Grandmaison" wrote in message
news:501BFB1D924F0E589C49B5D406F304A7@in.WebX.maYIadrTaRb...
| Dean,
|
| I've tried logging in with full admin rights, but still when I attempt the
| install, I get the same message.
|
| Robert
|
| "Dean Saadallah" wrote in message
| news:454CF5EEF5AAC15F919DA8906598FA98@in.WebX.maYIadrTaRb...
| > Are you trying this on Windows NT/2000/XP and not logged in as ADMIN?
| >
| > --
| > Dean Saadallah
| > Add-on products for LT
| > http://www.pendean.com/lt
| > --
| >
| >
|
|
*Grandmaison, Robert
Message 5 of 14 (123 Views)

Re:

08-01-2003 07:25 AM in reply to: *Grandmaison, Robert
BINGO! Give that man a cigar!

Thanks for your help Robert. (Think I'll save that as a bat file.)

Robert

"R. Robert Bell" wrote in message
news:7D799FF99C60434DC25D70CC483F014E@in.WebX.maYIadrTaRb...
> Here is the procedure to fix the problem:
>
> Install Express Viewer, ignore the error.
> Uninstall Express Viewer, get another product (JUST KIDDING!!!)
>
>
>
> Install Express Viewer, ignore the error.
> Get to the "DOS" command prompt.
> Change the current directory to the %WinDir%\System32
> Type in the following two commands (assumes default installation folders)
>
> regsvr32 "C:\Program Files\Autodesk\Autodesk Express Viewer\AdView.dll"
> regsvr32 "C:\Program Files\Autodesk\Autodesk Express
Viewer\AdPageView.dll"
>
> Express Viewer will now work correctly.
>
> NOTE, you *cannot* run regsvr32 in any other location, or the registration
> will fail. It *must* be in the System32 folder.
>
>
> --
> R. Robert Bell, MCSE
> www.AcadX.com
>
>
> "Robert Grandmaison" wrote in message
> news:501BFB1D924F0E589C49B5D406F304A7@in.WebX.maYIadrTaRb...
> | Dean,
> |
> | I've tried logging in with full admin rights, but still when I attempt
the
> | install, I get the same message.
> |
> | Robert
> |
> | "Dean Saadallah" wrote in message
> | news:454CF5EEF5AAC15F919DA8906598FA98@in.WebX.maYIadrTaRb...
> | > Are you trying this on Windows NT/2000/XP and not logged in as ADMIN?
> | >
> | > --
> | > Dean Saadallah
> | > Add-on products for LT
> | > http://www.pendean.com/lt
> | > --
> | >
> | >
> |
> |
>
>
*Bell, R. Robert
Message 6 of 14 (123 Views)

Re:

08-01-2003 07:35 AM in reply to: *Grandmaison, Robert
Yeah, I've done about 12 fresh installs of Windows XP on various
workstations... getting real tired of dealing with this issue. Don't ask me
how I figured it out either, because the braincells are a'dying.

Autodesk is blissfully in denial ("it must be a bad install of the OS"
bah!).

Curious, was this on a WinXP SP1 workstation?

--
R. Robert Bell, MCSE
www.AcadX.com


"Robert Grandmaison" wrote in message
news:24B4E7A5FD3EA1E35190FB773E5B0979@in.WebX.maYIadrTaRb...
| BINGO! Give that man a cigar!
|
| Thanks for your help Robert. (Think I'll save that as a bat file.)
|
| Robert
|
| "R. Robert Bell" wrote in message
| news:7D799FF99C60434DC25D70CC483F014E@in.WebX.maYIadrTaRb...
| > Here is the procedure to fix the problem:
| >
| > Install Express Viewer, ignore the error.
| > Uninstall Express Viewer, get another product (JUST KIDDING!!!)
| >
| >
| >
| > Install Express Viewer, ignore the error.
| > Get to the "DOS" command prompt.
| > Change the current directory to the %WinDir%\System32
| > Type in the following two commands (assumes default installation
folders)
| >
| > regsvr32 "C:\Program Files\Autodesk\Autodesk Express Viewer\AdView.dll"
| > regsvr32 "C:\Program Files\Autodesk\Autodesk Express
| Viewer\AdPageView.dll"
| >
| > Express Viewer will now work correctly.
| >
| > NOTE, you *cannot* run regsvr32 in any other location, or the
registration
| > will fail. It *must* be in the System32 folder.
| >
| >
| > --
| > R. Robert Bell, MCSE
| > www.AcadX.com
| >
| >
| > "Robert Grandmaison" wrote in message
| > news:501BFB1D924F0E589C49B5D406F304A7@in.WebX.maYIadrTaRb...
| > | Dean,
| > |
| > | I've tried logging in with full admin rights, but still when I attempt
| the
| > | install, I get the same message.
| > |
| > | Robert
| > |
*Grandmaison, Robert
Message 7 of 14 (123 Views)

Re:

08-01-2003 08:05 AM in reply to: *Grandmaison, Robert
Yes, I do believe they were all XP SP1 stations.

Any idea why this is happening? Is it an Autodesk thing, or a Microsoft
thing? The fix seems easy enough that if it were an Autodesk thing, they
should be able to remedy it easily enough.

Robert
*Sheppard, Scott
Message 8 of 14 (123 Views)

Re:

08-01-2003 08:26 AM in reply to: *Grandmaison, Robert
My guess is that its an Autodesk thing. Maybe the AEV installer forgot to
use quotes on its regsvr32 command. By doing it manually, it seems to work.
You have demonstrated that.

"Robert Grandmaison" wrote in message
news:904E0755FA40B599BDC8D71A57C6DBEA@in.WebX.maYIadrTaRb...
> Yes, I do believe they were all XP SP1 stations.
>
> Any idea why this is happening? Is it an Autodesk thing, or a Microsoft
> thing? The fix seems easy enough that if it were an Autodesk thing, they
> should be able to remedy it easily enough.
>
> Robert
>
>
*Bell, R. Robert
Message 9 of 14 (123 Views)

Re:

08-01-2003 10:12 AM in reply to: *Grandmaison, Robert
Scott,

It is not as simple as that. The regsvr32 will only work if you use it from
%WinDir%\System32. Try it from Express Viewer's folder (which should work)
or any other folder, and it will fail.

Depends tells us that Microsoft's MPR has a problem, but that only starts
the finger pointing.


--
R. Robert Bell, MCSE
www.AcadX.com


"Scott Sheppard" wrote in message
news:3EAE057EDEE6CB7FCC2C9D4F235D5416@in.WebX.maYIadrTaRb...
| My guess is that its an Autodesk thing. Maybe the AEV installer forgot to
| use quotes on its regsvr32 command. By doing it manually, it seems to
work.
| You have demonstrated that.
|
*Bull, Jason
Message 10 of 14 (123 Views)

Re: Can't install Express Viewer?

08-04-2003 08:42 AM in reply to: *Grandmaison, Robert
R,

(Just in case you are monitoring this thread rather than the one in the
express.viewer group)

Might I ask which build of the AutoDesk Express Viewer you are installing?

You can find that by going to Help -> About and the Build Version is the
number of interest here. I am presuming that it is build 3.1.0.92 but I
would just like to be sure...

many thanks.

Jason Bull
(Autodesk QA)


"Robert Grandmaison" wrote in message
news:C204144A08AB2E1F727C634F99E7FC5A@in.WebX.maYIadrTaRb...
> I can't install Express Viewer on a machine. When I attempt to do so it
> tells me that it can't register "AdPageView.dll". Any ideas as to why?
>
> Thanks,
>
> Robert Grandmaison
>
>

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