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*Expert Elite*
pendean
Posts: 21,872
Registered: ‎11-06-2003
Message 1 of 4 (266 Views)

Problems with the Email option on this site

266 Views, 3 Replies
03-16-2012 12:04 PM

So a user sends me a private message, but when I reply your system tells me there are two of them and to pick one. Huh? Why would it not go to the account I am replying to? user name is

 

chillme1

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
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Jillian.Bejtlich
Posts: 343
Registered: ‎05-28-2010
Message 2 of 4 (241 Views)

Re: Problems with the Email option on this site

03-19-2012 07:56 AM in reply to: pendean

Dean,

 

What you're seeing is duplicate accounts. I run into all the time when I'm trying to message someone like you (I think you have 4-5 thanks to being around here so long). Usually just pick the one with the higher post count and you should be alright. I know it might be almost too confusing to the point of impossible for some users.



Jillian Bejtlich
Forum Community Manager
Autodesk, Inc.
*Expert Elite*
CADastrophe
Posts: 3,166
Registered: ‎08-28-2009
Message 3 of 4 (223 Views)

Re: Problems with the Email option on this site

03-20-2012 06:56 AM in reply to: Jillian.Bejtlich

But if you specifically Reply to a Private Message, one would think that it could automatically figure out which one of them you're sending it to.

 

Also, if one send a PM to someone that happens to have Private Messaging turned off, is there a notification to inform the sender?

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wrighte
Posts: 663
Registered: ‎09-22-2008
Message 4 of 4 (202 Views)

Re: Problems with the Email option on this site

03-23-2012 08:20 AM in reply to: CADastrophe

CADastrophe wrote:Also, if one send a PM to someone that happens to have Private Messaging turned off, is there a notification to inform the sender?

Yes.  If you attempt to send, an error displays stating: "The user -----  does not have Private Messages enabled"

 



Eric Wright
Sr. Web Product Manager
Autodesk Knowledge Network
Autodesk, Inc.

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