Can anyone tell me how the serial numbers work for AutoCAD 2013 and newer? We have a few different versions of CAD. Two Seats of basic CAD, four seats of Design Suite Standard, one seat of Design Suite Premium, and three seats of Fab MEP. In the subscription center (when i can get to it - another issue) there is only ONE serial number and one product key for each product. Is this serial number to be used for ALL installs? I am told you can only use the number twice before you get an email from Autodesk saying it is an unlicensed product or something. I need to install these products on desktops and laptops for our use in field. Which BTW I am also told is accepted practice by Autodesk. Any help would be appreciated. Cannot get answers from sales rep for some reason.
Dean's suggestion about Subscription support is a good one. Check what level of support you've paid for. If it's Gold you should have a phone number to call. A lot of resellers are throwing that into quotes and invoices. Sometimes without fully explaining what it gives you or that there are lesser levels available.
Whether what you have as far as SN and product key may be fine, depending on the type of licenses you have. BTW the product key will always be the same for each product. They don't change from license to license.
We have a network license for 5 seats of Infrastructure Design Suite Premium. One License number and the one product key. I believe that with stand alone licenses one SN can cover more than one seats.
If by "Sales Rep" you mean your reseller. My opinion would be that it's time to look for a new reseller. Ours could answer a question like that mostly of the top of their head or within minutes if they had to log into the Autodesk system.
OK. That makes sense. But they should have one person who can look up licensing and might know what kind of licensed you have. Strangely enough at our reseller the licensing expert is the salesman not one of the support techs. He does an excellent job. He learned it on his own initiative because he realize his clients needed someone who could help them with this.
Hope you get this resolved soon.
Each product should have an "End User License Agreement" (or EULA) that tells you if it can be installed on more than one system per user (ie, office desktop + field laptop or office desktop + home PC, etc). It's a long read, so you have to pay attention.
From your description, it sounds like you have "multiseat standalone" products (for those with multiple seats on one serial). Each installation will authorize against AD's authorization service. If you are licensed for two seats, after two installations you will be denied. However, you should be given an option to authorize over the phone - again you will have to look for this because, if I recall correctly, the option is buried in a small link or similar fine print. If they have done away with the phone call option, you should be able to send a note explaining you case. In either case, if the EULA allows for the additional installs, it will most likely be granted within 24-48 hours. It's much faster if you can get in over the phone.
The same headache will be true if you upgrade computers mid year or someone leaves and you reimage a system for the new person.
............ "multiseat standalone" products (for those with multiple seats on one serial). Each installation will authorize against AD's authorization service. If you are licensed for two seats, after two installations you will be denied.
Not exactly true. We have been on MSSA licenses for many years and always activate more seats than we have licenses (there is a legit reason), and only once did we ever "run out of activations". There is an unpublished limit (allowed activations = # of seats X 2.5?), but a 1:1 ratio has never been the case for us.
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