Graphic card installation

[steve216586]

Has anyone had problems installing an ATI dual monitor graphics card to the point that they had to contact the manufacturer?

My IT tried to do an install but then removed it because they said it didn't work under various configurations and they would have to contact the manufacturer. That was Dec 27th. Still only one monitor. I quickly read the install instructions and it didn't seem that hard to me. The IT tech was into the computer boot menu messing around when I thought the directions said to install from disc and set preferences from control panel. Nothing a bout the boot menu. Does this all sound right? I'm not too computer savvy but it seems like they are making too much out of the install to me.

I have a HP tower with Pentium 4, 3.06Ghz, 1.87 GB RAM running XP.

[troye]

open the case
take the old card out
put dual port cadr in
install driver
configure main monitor and second moitor

[k.baxter]

Is he shoving crackers in the PCI slot? Thats all that comes to mind right now, perhaps someone else has other ideas.

[steve216586]

I have no idea what would really be the problem. I'm in the same boat as you. I think there is something wrong with the tech not the installation procedure. It seemed pretty cut and dried to me from what I read on the install card. Which is all that it was: A three or four step process, not a booklet.

[sliferdesigns]

It sounds like the "obvious" way didn't work. That happens sometimes. That's when you find out what your IT people are made of.

[steve216586]

I'm still waiting and thinking they are made of jello not the steely types I would have imagined. I wish I could go down there and get the card and give it a go by myself but they are like "nazis" down there with their stuff. That's what we call them too the "IT Nazis" and the manager is nicknamed "Little Hitler".

[Anonymous]

On Thu, 10 Jan 2008 16:35:22 +0000, artsart <> wrote:

>I'm still waiting and thinking they are made of jello not the steely types I would have imagined. I wish I could go down there and get the card and give it a go by myself but they are like "nazis" down there with their stuff. That's what we call them too the "IT Nazis" and the manager is nicknamed "Little Hitler".

Remember that Hitler couldn't install a graphics card to save his life either.
Always taking his PC to CompUSA to get fixed.

Matt
mstachoni@verizon.net
mstachoni@bhhtait.com

[Anonymous]

wrote
> Is he shoving crackers in the PCI slot?
> Thats all that comes to mind right now, perhaps someone else has other
> ideas.

PCIe in an AGP slot?

[Anonymous]

I've recently run across a problem like this myself. And I'm the IT
guy. So, first question: Same brand card? Going from an ATI to and
ATI or NVidia ro NVidia? Believe it or not, this causes more problems
than changing brands.

I went from an ATI X1600 at home to an ATI X1650 (don't ask why change
for that...not really my choice) and the X1650 will not load drivers
or diplay properly

I will soon be installing my new card at home again, but have a
procedure that needs to be followed.

Uninstall all video drivers for the existing card.
Shut Down
Remove old card
Install new card
Disconnect from internet
Boot into safe mode
If you have the option, cancel the "New Hardware Found Wizard" if it
comes up.
Run 'Driver Cleaner' program - This will remove all graphics drivers
from your system (not like the control panel since it leaves crap
everywhere)
Shutdown when done
Reconnect to the internet
Boot
Follow instructions for new card. Some say cancel the "New Hardware
Found" and run their program, others say let it run and use those
drivers.

Seems like a REAL PITA, but after researching several boards, this
appears to be the best solution. What is typically happening is the
system (Windows) is detecting parts of the other drivers still on your
system and it decides to try to use those. This causes huge problems.

Have your IT guys check out Driver Cleaner (latest version is $9.99)
at www.drivercleaner.net. Or you can get an older version that is
supposed to work fine at
http://downloads.guru3d.com/downloadget.php?id=745&file=7&evp=61b47f98de384e3d2b34b0207934f958

Good luck.

On Thu, 10 Jan 2008 19:30:20 +0000, Matt Stachoni
wrote:

>On Thu, 10 Jan 2008 16:35:22 +0000, artsart <> wrote:
>
>>I'm still waiting and thinking they are made of jello not the steely types I would have imagined. I wish I could go down there and get the card and give it a go by myself but they are like "nazis" down there with their stuff. That's what we call them too the "IT Nazis" and the manager is nicknamed "Little Hitler".
>
>Remember that Hitler couldn't install a graphics card to save his life either.
>Always taking his PC to CompUSA to get fixed.
>
>Matt
>mstachoni@verizon.net
>mstachoni@bhhtait.com

[Anonymous]

ATI has a cleaner for their drivers and software on their website. Seems
to do the job pretty well. But I know what you mean about stupid
compatibility issues. I had an ATI video card and an ATI TV card. Never
could get them to work right together. But the tv card worked fine on
another computer, and a different tv card worked fine on the computer
with the ATI video card.

Brian Allen wrote:
> I've recently run across a problem like this myself. And I'm the IT
> guy. So, first question: Same brand card? Going from an ATI to and
> ATI or NVidia ro NVidia? Believe it or not, this causes more problems
> than changing brands.
>
> I went from an ATI X1600 at home to an ATI X1650 (don't ask why change
> for that...not really my choice) and the X1650 will not load drivers
> or diplay properly
>
> I will soon be installing my new card at home again, but have a
> procedure that needs to be followed.
>
> Uninstall all video drivers for the existing card.
> Shut Down
> Remove old card
> Install new card
> Disconnect from internet
> Boot into safe mode
> If you have the option, cancel the "New Hardware Found Wizard" if it
> comes up.
> Run 'Driver Cleaner' program - This will remove all graphics drivers
> from your system (not like the control panel since it leaves crap
> everywhere)
> Shutdown when done
> Reconnect to the internet
> Boot
> Follow instructions for new card. Some say cancel the "New Hardware
> Found" and run their program, others say let it run and use those
> drivers.
>
> Seems like a REAL PITA, but after researching several boards, this
> appears to be the best solution. What is typically happening is the
> system (Windows) is detecting parts of the other drivers still on your
> system and it decides to try to use those. This causes huge problems.
>
> Have your IT guys check out Driver Cleaner (latest version is $9.99)
> at www.drivercleaner.net. Or you can get an older version that is
> supposed to work fine at
> http://downloads.guru3d.com/downloadget.php?id=745&file=7&evp=61b47f98de384e3d2b34b0207934f958
>
> Good luck.
>
> On Thu, 10 Jan 2008 19:30:20 +0000, Matt Stachoni
> wrote:
>
>> On Thu, 10 Jan 2008 16:35:22 +0000, artsart <> wrote:
>>
>>> I'm still waiting and thinking they are made of jello not the steely types I would have imagined. I wish I could go down there and get the card and give it a go by myself but they are like "nazis" down there with their stuff. That's what we call them too the "IT Nazis" and the manager is nicknamed "Little Hitler".
>> Remember that Hitler couldn't install a graphics card to save his life either.
>> Always taking his PC to CompUSA to get fixed.
>>
>> Matt
>> mstachoni@verizon.net
>> mstachoni@bhhtait.com

[Anonymous]

On Tue, 15 Jan 2008 17:34:47 +0000, Brian Allen <.> wrote:
>Uninstall all video drivers for the existing card.
>Shut Down
>Remove old card
>Install new card
>Disconnect from internet
>Boot into safe mode
>If you have the option, cancel the "New Hardware Found Wizard" if it
>comes up.
>Run 'Driver Cleaner' program - This will remove all graphics drivers
>from your system (not like the control panel since it leaves crap
>everywhere)
>Shutdown when done
>Reconnect to the internet
>Boot
>Follow instructions for new card. Some say cancel the "New Hardware
>Found" and run their program, others say let it run and use those
>drivers.

You are probably better off by first rebooting into Safe Mode, which loads a
generic VGA driver. Then uninstall the video card driver and all related
software from the system. You can then run a driver cleaner program, or (as I
do) simply make sure you have no nVidia/ATi folders and Registry entries
lingering around.

Then turn the machine off and install the new card. Doing this means you have no
previous driver software on the machine, so it can boot up clean with the new
one.

Matt
mstachoni@verizon.net
mstachoni@bhhtait.com