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paulk
Posts: 8
Registered: ‎09-15-2009
Message 11 of 13 (384 Views)

Re: 3 days to get serial numbers from old products??

07-15-2013 11:34 AM in reply to: philip.s
Thanks again, Phillip. Please feel free to let them know I would be happy to offer my time to talk with them directly. I've been doing this for quite a while and I'm pretty sure I could help.
Community Manager
philip.s
Posts: 2,440
Registered: ‎09-27-2011
Message 12 of 13 (373 Views)

Re: 3 days to get serial numbers from old products??

07-15-2013 03:19 PM in reply to: paulk

Anytime and I'll definitley make sure to pass your interest on as well!



Philip Schmelzer
*Expert Elite*
AllenJessup
Posts: 5,849
Registered: ‎05-21-2003
Message 13 of 13 (347 Views)

Re: 3 days to get serial numbers from old products??

07-18-2013 05:21 AM in reply to: paulk

paulk wrote:
Now there is no information on past products (not 2013, 2012, etc) and to get it, you have to submit a form.

I think that form is for versions further back than the ones within the 3 years. With a special request you can run any version you ever had a license for up to either the number of licenses you had at that time or the current number of licenses you have. Whichever is smaller. I think this is only for Subscription customers like the automatic 3 years.

 

I don't have the license frustration. We use network licenses and when I need one I simply call our reseller. If he's really busy, it'll show up the next day.

 

Allen Jessup

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