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Distinguished Contributor
jimk
Posts: 121
Registered: ‎09-10-2003
Message 1 of 2 (66 Views)

Upload errors - wrong files

66 Views, 1 Replies
06-28-2007 10:22 AM
Has anyone else experienced errors with uploads as far as getting a message that says the file on buzzsaw and your computer has been altered from original? I don't really understand what is going on. I have a guy at one site posing a drawing, it shows it posted, I download the file, but it is the wrong (older file) than what says is posted.

There should be enough time between the upload and download that the files should register different. We have done this trading of files for about 6 months now with no issue, but now we are having problems getting the correct file.

If the file is uploaded from a different account and computer - no error is registered. I am wondering if there is a cache somewhere that needs resetting. Version is set to 1 - upload seems to work.

Confused - thanks for your time.
Employee
keith.pierce
Posts: 20
Registered: ‎06-04-2007
Message 2 of 2 (66 Views)

Re: Upload errors - wrong files

06-29-2007 03:05 PM in reply to: jimk
When a file is uploaded into Buzzsaw, Buzzsaw puts a lock on that file. once the upload is complete, Buzzsaw updates the version information, file size, etc. and then unlocks it.

There is a cache located here. If you continue to run into problems I would contact Support.

(HARD DRIVE):\Documents and Settings\(USER)\Application Data\ProjectPoint-2007\Cache\projectpoint.buzzsaw.com

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