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Installed Buzzsaw 2007 . when running the app comes with error message "Could not load a transcoding service. Xerces Panic Error". Any ideas? Thank you!
I have no idea what that error message is. Have you tried our support desk at (800) 892-0449? Also have you tried accessing your site directly in Internet Explorer, i.e. https://projectpoint.buzzsaw.com/client/sitename (where sitename is the name of the site to which you were invited)?
I experienced the same problem installing the Buzzsaw 2008 client on my Vista computer. It seems that you have to de-install the old Buzzsaw client first. I didn't. so I cleaned up the registry of my computer removing all old Buzzsaw client entries including the file association. Then I visited the https://projectpoint.buzzsaw.com/sitename site and downloaded and installed the new Buzzsaw client. Problem fixed
Regards,
Arie van Dalen
Pollux b.v.
The Netherlands
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