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New Member
Viorel
Posts: 1
Registered: ‎08-03-2004
Message 1 of 3 (118 Views)

Panic Error

118 Views, 2 Replies
03-07-2008 04:35 AM
Installed Buzzsaw 2007 . when running the app comes with error message "Could not load a transcoding service. Xerces Panic Error". Any ideas? Thank you!
Active Contributor
steve.williams
Posts: 31
Registered: ‎07-25-2007
Message 2 of 3 (118 Views)

Re: Panic Error

03-19-2008 08:36 PM in reply to: Viorel
Hi Viorel,

I have no idea what that error message is. Have you tried our support desk at (800) 892-0449? Also have you tried accessing your site directly in Internet Explorer, i.e. https://projectpoint.buzzsaw.com/client/sitename (where sitename is the name of the site to which you were invited)?

Hope that helps,

Steve Williams
Autodesk, Inc.
New Member
Arie van Dalen
Posts: 1
Registered: ‎04-11-2008
Message 3 of 3 (118 Views)

Re: Panic Error

04-11-2008 06:33 AM in reply to: Viorel
Hi Viorel,

I experienced the same problem installing the Buzzsaw 2008 client on my Vista computer. It seems that you have to de-install the old Buzzsaw client first. I didn't. so I cleaned up the registry of my computer removing all old Buzzsaw client entries including the file association. Then I visited the https://projectpoint.buzzsaw.com/sitename site and downloaded and installed the new Buzzsaw client. Problem fixed

Regards,
Arie van Dalen
Pollux b.v.
The Netherlands

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