Buzzsaw General Discussion

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Member
jltorganizer
Posts: 5
Registered: ‎10-28-2011
Message 1 of 12 (995 Views)

Welcome Email opens 360 not desktop software

995 Views, 11 Replies
07-13-2012 10:51 AM

How can I set the welcome email to open the desktop software and not 360? 

Employee
gregg.stanley
Posts: 118
Registered: ‎01-19-2006
Message 2 of 12 (984 Views)

Re: Welcome Email opens 360 not desktop software

07-19-2012 06:10 AM in reply to: jltorganizer

Hi you cannot change the default in the welcome email to use the desktop app. You can change your preference once you enter the web access by:buzzsawweb.jpg

 

HTH

Gregg Stanley



Gregg Stanley
QA Analyst
AEC
Autodesk, Inc.

Distinguished Contributor
Brausmith
Posts: 231
Registered: ‎11-20-2008
Message 3 of 12 (980 Views)

Re: Welcome Email opens 360 not desktop software

07-19-2012 10:03 PM in reply to: gregg.stanley

I agree with jltorganizer. This is a very annoying issue. It also happens when clicking a url in an email notification and it opens the web browser by default.

 

Gregg, I don't have that option. What can now be done?


buzzsaw.png

Regards,
Chad
Employee
gregg.stanley
Posts: 118
Registered: ‎01-19-2006
Message 4 of 12 (975 Views)

Re: Welcome Email opens 360 not desktop software

07-20-2012 07:00 AM in reply to: Brausmith

Are you using internet explorer? this is currently limited to Internet Explorer.

 

Gregg Stanley



Gregg Stanley
QA Analyst
AEC
Autodesk, Inc.

Member
jltorganizer
Posts: 5
Registered: ‎10-28-2011
Message 5 of 12 (973 Views)

Re: Welcome Email opens 360 not desktop software

07-20-2012 09:21 AM in reply to: gregg.stanley

So you're saying this is only an issue with IE users?

 

If that's the case then you do need to find a fix for this. It's very disruptive and causing a lot of confusion for users.

Member
jltorganizer
Posts: 5
Registered: ‎10-28-2011
Message 6 of 12 (972 Views)

Re: Welcome Email opens 360 not desktop software

07-20-2012 09:23 AM in reply to: gregg.stanley

Sorry, to quick to send...yes we are using IE 8

Employee
gregg.stanley
Posts: 118
Registered: ‎01-19-2006
Message 7 of 12 (971 Views)

Re: Welcome Email opens 360 not desktop software

07-20-2012 09:59 AM in reply to: jltorganizer

The control for that setting is available in Internet Explorer. if you are not seeing it you will need IE 9.

 

Gregg Stanley



Gregg Stanley
QA Analyst
AEC
Autodesk, Inc.

Employee
eric.shipwash
Posts: 17
Registered: ‎02-23-2007
Message 8 of 12 (966 Views)

Re: Welcome Email opens 360 not desktop software

07-20-2012 12:17 PM in reply to: gregg.stanley

The option is available in IE 8 as well.  The only thing I can think of is the option may not appear if the Autodesk Bridge class active x control is either A) Not installed or B) Disabled within the Manage addons section of IE.

Distinguished Contributor
Brausmith
Posts: 231
Registered: ‎11-20-2008
Message 9 of 12 (960 Views)

Re: Welcome Email opens 360 not desktop software

07-21-2012 12:57 AM in reply to: gregg.stanley

Gregg,

 

Autodesk needs to do a better job at providing a consistent experience with their browser based services.

 

The option discussed in this thread is only available in IE. Yet, to get the full experience when using the interactive 3D mode, the user requires Chrome, but when using Chrome you can't access the default Buzzsaw option.

 

Which browser is it which Autodesk wants users to use for Buzzsaw and the 360 service?

Regards,
Chad
Employee
gregg.stanley
Posts: 118
Registered: ‎01-19-2006
Message 10 of 12 (959 Views)

Re: Welcome Email opens 360 not desktop software

07-21-2012 07:44 AM in reply to: Brausmith
The issue is with Chrome that the options is not available. You can set the value in IE then use chrome for everthing else. Thank you, Gregg Stanley


Gregg Stanley
QA Analyst
AEC
Autodesk, Inc.

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