Melanie,
I am sorry if you have experience any frustration with the help desk. Our
policy has always been to gather this information while taking a call. In
the past we found that this information was not always being gather and feel
that it is import information for properly tracing issue that customers are
facing. These are fairly standard questions you would need to provide almost
any help desk and we hope that this will not cause you much problem in the
future. If they do please do not hesitate to ask to be escalated to a
manager.
Actually the fact that the agent gathered this information allowed me to
find your ticket and see that it had already been escalated for
investigation. I will contact you shortly to discuss this issue.
Thanks,
John Helfen
Autodesk Collaboration Services
"Melanie Pedersen" wrote in message
news:12237273.1090518680695.JavaMail.jive@jiveforum2.autodesk.com...
> Is anyone else experiencing frustration w/ calling the help desk due to
the new policies in place? (Asking for site name, personal name, e-mail,
phone etc before getting to the question).The last time I called it took
over 10 mins to get past that stuff before I could ask my question. My
question was regarding uploading dwgs. When I upload dwgs to a sub-folder
under a main folder with other sub-folders containing later versions of the
same dwgs, I get a warning message that I've selected "source files with the
same name located in different folders and have chosen to place the files in
the same target folder". It wants me to go back and de-select conflicting
files. This frustrates me as I want older versions of the same drawings to
be kept for record and I don't want the x-ref's in the other folders to be
updated. Basically I think each folder should be fairly independent and not
linking to other folders under the same project.