Cant sign in

[pbailey]

I work for a construction company who uses bim 360. I just downloaded it to my new apple IPAD air. When I attempt to sign in it gives me an error message as follows: "Your autodesk ID isnt enabled for the autodesk bim 360 field service. If you are working on a project thats using bim 360 field, ask you bim 360 field project administrator to add you to the project."     Nobody in my company knows who the project administrator is.  My question: How can I figure it out and or can any other user add me....

Regards,

Bailey

[anil_mistry]

Hello Patrick,

Thank you for participating in our community!

In order to troubleshoot this issue I would like to request your log-in information. Please, send me a private email message from my profile page (under Contact Me section “Send this user a private message” this message will come to me directly.

Thank you and I look forward to your reply!

Best regards,

[seankenny10]

just downloaded the autodesk bim 360 ipad app but it wont let me login. it says that my autodesk id or pasword is incorrect, but it is the same password that i used to log in to autodesk site and to login in to the glue app also 

[anil_mistry]

Hello Sean,

Click on this link and follow instruction to change your password on the web:

https://accounts.autodesk.com/Account/ForgotCredentials

Once you reset the password on the web, you should be able to use new password to log in on the iPad application.

Please, let me know if this helps.  

Thank you and have a great day!

Best regards,

[adrcottawa]

i am having the same issue, i can sign in on my computer but not on the iPad, i have reset my password 3 times already.

Thanks Dwight

[jchambers]

I'm experiencing this issue right now, too.  A resolution would be greatly appreciated.

[mmclassens]

Hello,

I am also having the same issue, I can log in on autodesk but when I follow the link from the invite email from my coworker to the BIM 360 field sign in page it won't let me sign in.

thanks,

Megan

[anil_mistry]

Hello Megan,

Since, this will require us to further troubleshoot the problem; can you please send an email to our support group at bim360field.support@autodesk.com and one of our support specialists will guide you further.

Thank you and have a great day!

Best regards,

[anil_mistry]

Hello Megan,

Thank you for participating in our community!

Per your support case it appears that this issue has been resolved. Please, let us know if you have any further questions or concerns.

Thank you and have a great day!

Best regards,

[Tsuke]

Hello,

I am also seem to be having the same issue it says my autodesk ID and password do not match, just to comfirm i am using my email as my id as i do on the web.

Any help would be much appreciated.