Autodesk Vault

[#1]

At our company we just upgrade form Vault 2012 to Vault Workgroup 2013.

Some clients encounter problems with initial connection  to the server and some not.

The problem clients had the problem that connection to the vault server takes a up to a minute and after logged in the browsing in Vault is slow. A page take up to a 1 min before its was show.

By 1 users i removed the user profile so Windows 7 made a new profile of the user and the problem seems te be solved.

But another user still had the problem even after removing the profile up to 4 times.
The company that is upgrade the Autodesk software sad that Vault is connection on port 80.

So we went in to internet explorer en changed the proxy settings.
Unmarked “Automatically detect settings”

Marked “Use automatic configuration script” because where using  a proxy.pac file.
But if you use Proxy server settings it would work the same

And all the problems seems to be solved. 

[#2]

I have reproduced this and am working to get some detailed logs of the client-server behaviour to the development team. I will update everyone when I know more.

[#3]

I am also having this same issue for one of my clients.  I have since logged a case with Autodesk after reading this post.  I'm hoping by doing so, this will hurry along a fix for this.  Anyone that is having the issue should log a case at the Partner Portal, so they can really see how many people are experiencing this.

Old Server

Windows Server 2003

SQL 2005 Standard SP4

Vault 2010 (Basic)

New Server

Windows Server 2008 R2

SQL 2008 Standard R2 SP1

Vault 2013 (Basic)

[#4]

We've got a handle on the Vault Basic 2013 slow browsing performance issue. A hotfix is getting started. I don't have a release date for the hotfix yet.

[#5]

Please post back to this thread once the hotfix has been completed and released. Thanks Scott. ************************************************************************************************************************************************** Email Disclaimer: Information contained and transmitted by this e-mail (including any attachments) is confidential, proprietary and legally privileged data of Tata Technologies that is intended for use only by the addressee. If you are not the intended recipient, you are notified that any review, use, dissemination, distribution, copying or printing of this e-mail is strictly prohibited. You are requested to delete this e-mail or any copies immediately and notify the sender by reply email. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. Tata Technologies does not accept any liability for virus infected email or errors or omissions or consequences which may arise as a result of this e-mail transmission. To know more about Tata Technologies please visit http://www.tatatechnologies.com ***********************************************************************************************************************************************

[#6]

Will this hotfix address the slow performance when using the Open from Vault add-in within Inventor? This is the biggest pain point for our users.

[#7]

Are you using Vault Basic? If so, it should.

[#8]

Hi

This is my input.

Brand new server

12 GB ram (assigned)

3 cores (assigned)

Full SQL 2008

Vault Basic

My customer have very slow performance.

A folder with 1022 files in it take about 42 seconds to view.

A folder with 252 files take about 10 seconds to view.

We have done all the maintnence i the maitnence plan, tryed different ram in the server.

We have set up a new test server, restored the backup on that one, but there is practicly no difference between them.

We also created a new vault(not a new database) an the customer checked in 192 files in to that one, but it still takes about 7 seconds to show these files.

The next step maby will be to create a new empty autodesVault database and check in some testfiles on that one.

And we really looking forward to this hotfix.

Here is the timings when we browse the vault

Designs\Inventor\foldername 978 files 53 s
Designs\Inventor\foldername 1022 files 62 s
Designs\Inventor\foldername 50 790 files 48 s
Designs\projekt\proj12\foldername\80305 Nytt system\mek 418 files 27 s
Designs\Inventor\Komponenter\Pneumatik 252 files 16 sek
Designs\Inventor\Komponenter\motorer 101 files 7 sek

Regards

Lennart Losjö

Application Engineer

[#9]

Hi Scott,

Do you have any more information about the release date for the hotfix?

We have a couple of customers with Vault 2013 that are getting more and more irritated on this issue with slow perfomrance.

Kind Regards
Daniel Marcus
Sales

Cadcraft                      

Brinellgatan 1
504 62  BORÅS
Switch: 033-205000 Direct: 033-205018 Mobile: 070-4334142
E-mail: daniel.marcus@cadcraft.se
Homepage: www.cadcraft.se

[#10]

We also have some customers with the same problem with slow performance in Basic Vault.

On Vault Collaboration it seems not to be the same problem in the browser. But in the Webclient a search is several times slower than 2011.