Vault 2012 explorer hangs when browse folder to folder fast enough

[Anonymous]

Hi,

I have a problem on one customer,

We moved vault 2012 database to new vault 2012 server.

New server is:

windows server standard 2008 R2 64bit

MS SQL server 2008 R2 64bit

Vault standard 2012

In MS hyper-v virtual machine.

So the old vault was same version and restore and all installations went well, no errors or anything problem with that.

And vault was accessible right away, I also installed all hotfixes released before update1.

Not yet update1 cause have to update all clients when I do that and on old server there was no update1 eather.

I have rebuilded search indexes and limited SQL memory usage to 8192mb what is recommended.

All work well and vault opens fast from every network LAN or WAN

But there is little annoying thing, when I browse fast to folder to folder which contain files, vault explorer hangs and I have to force close it with task manager.

The odd thing is that when I just let explorer to show folder files before I browse to another folder it works fine, but if I dont let that second to files to show, it hangs.

Any help?

[Anonymous]

Little update.

I just waited long enough when vault explorer hanged(about 15min) then it popup. Error: operation( or action) time out.
And worked fine after that again, even now I can browse folder faster than before hang and timeout????

but again, when I browse folders a while very fast it hanged again...

[Anonymous]

Any help? I am struggling with this problem.

[Olaf.Górski]

Hello Tuomo,

No help directly, however, please consider following aspects which may cause performance issues. Maybe it will do help you.

• • "Performance Issues caused by ESET NOD32 Antivirus" http://crackingthevault.typepad.com/crackingthevault/2012/10/performance-issues-caused-by-eset-nod32...
• • "#15 Do...Add common Autodesk Filetypes to the domain Antivirus exclusion list" http://crackingthevault.typepad.com/crackingthevault/2012/01/15-doadd-common-autodesk-filetypes-to-t...
• • "Autodesk Vault (2011 or later) and Virtualization" http://crackingthevault.typepad.com/crackingthevault/2011/04/autodesk-vault-and-vmware.html
  Especially two following information:
  o Autodesk Vault 2011 and later were tested on VMware ESXi version 4.0.0 and VMware Workstation version 6.5.2.

o As virtual environments could cause unexpected consequences Autodesk reserves the right to ask that any customer reported problems be reproduced on a physical machine outside the VMware environment.
Read: Virtual environments can always cause unexpected behaviour of Vault.

Hope it helps 

[Anonymous]

Hi Olaf,

Thanks for response.

I have no antivirus at the moment installed on the server, and client machines are exactly the same as they was before move to the new server.

So it cannot be antivirus problem.

About virtual machine, vault works fine when we do anything else, opens fast, file transfer is fast, all works fine but this only thing that did not work is this fast folder to folder browse.

Can it be some IIS web application issue?

[ihayesjr]

Can you reproduce the problem outside of the Hyper-V environment?

[Anonymous]

Hi Irvin,

I can but not that easy.

So I try to make then all the same but not in hyper-v. Same hardware and so on.

I come back to you when I have done that.

[Anonymous]

Ok,

I installed all to real 2008 R2 standard server and I followed directly the advanced configuration guide and make all what it is said in there, default settings and all.

SQL 2008r2 now without sp1 cause I found somewhere that it is not supported on 2012 vault. so now without it.

Restored backup and all hangs starts again.... ! !"#!"#

Ok ok, I start thinking what it can be cause all have been done exactly what guide told to do and I have googled alot of this thing and done all what I have found byt no avail..

I disabled the require SSL on autodesk site and I tried it without SSL, and now all works fine.

So the reason was SSL?? Can it be that brand new dell server with good Xeon and 16gb memory cannot handle 2048bit certificate?

or it is the vault web service which cannot handle it?

old server which worked was with 1024bit SSL certificate.

Any guess?

[Anonymous]

Or can it be that client cannot handle 2048bit cetificates?

[Anonymous]

I find this link when googling long enough with ssl problems:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=20350604&linkID=9261341

But in readme it says it is for:

• Autodesk Vault Collaboration 2012 Update 1
• Autodesk Vault Professional 2012 Update 1

No Vault basic? I have this problem exactly and it is on vault basic.

Can I use this update on vault basic too? or can you make update for it?

[Anonymous · Accepted solution]

Little update again.

I made first 2048bit self signed certificate to the server and exported it and installed on one client, hang again on client.

Then I made 1024bit self signed certificate to the server and exported it and installed on one client, hang again on client.

So it seems it does not matter how long the certificate is.

I just notice that there is update2 on vault 2012 released on 12.12.2012 and there is that fix to SSL problem with it.

So I just try it and come back to you how the outcome is

[Anonymous · Accepted solution]

Forgot to make update on this case.

Update 2 released 12.12.2012 fixed the SSL issue on vault basic.

There was mention on fixes list to SSL fix and it worked, so this case is solved.