• Industries
  • Products
  • Buy
  • Services & Support
  • Communities
  • Discussion Groups

    Autodesk Vault

    Reply
    Distinguished Contributor
    mthomas
    Posts: 171
    Registered: ‎06-17-2010
    Accepted Solution

    Reference Repair Utility - error occurred while attempting to retrieve a file

    241 Views, 4 Replies
    01-08-2013 06:08 AM

    I'm working thru the 4-part procedure in the Autodesk wiki on using the Reference Repair Utility. I've successfully exported the .xml file and edited it to fix the references. Now when I attempt to import the file to update the relationships on the server I get the message "An error occured while attempting to retrieve a file" and the process stops.

     

    The console log shows... any ideas?

     

    1/8/2013 8:00:20 AM  
    1/8/2013 8:00:20 AM -Oimportreferencetable -N"PMP" -FIN"t:\transfer\PMPW2k8v1_PMP_2012-12-14-08-32.xml" -VU[username] -VP[password] 
    1/8/2013 8:00:22 AM An error occurred while attempting to retrieve a file.
    1/8/2013 8:00:22 AM Connectivity.Application.VaultManager.ServiceException: GetFileFailed [1013]  ---> Connectivity.Document.Util.DocumentException: GetFileFailed [1013] 
    Mike Thomas
    Please use plain text.
    Employee
    minkd
    Posts: 268
    Registered: ‎06-07-2010

    Re: Reference Repair Utility - error occurred while attempting to retrieve a fil

    01-08-2013 08:10 AM in reply to: mthomas

    There is a problem in the import that occurs when either the Parent_Missing_Ref path is found in the vault but the Parent_Version is not, or the Matching_Ref_In_Vault path is found but the Ref_Version is not.  Either of these conditions was supposed to issue a warning and continue, but instead it is a fatal error. It was not deemed important enough to hold up the service pack.

     

    The solution is to make sure the version number is valid for both the parent and child.

     

    -Dave



    Dave Mink
    Data Management
    Autodesk, Inc.
    Please use plain text.
    Distinguished Contributor
    mthomas
    Posts: 171
    Registered: ‎06-17-2010

    Re: Reference Repair Utility - error occurred while attempting to retrieve a fil

    01-09-2013 06:44 AM in reply to: minkd

    I went in and changed all the children versions to 1 as a test and it imported without error. What a pain this is, but at least now it is working

     

    Thanks

     

    Mike

    Mike Thomas
    Please use plain text.
    Contributor
    Posts: 21
    Registered: ‎11-09-2001

    Re: Reference Repair Utility - error occurred while attempting to retrieve a fil

    03-20-2013 12:50 PM in reply to: mthomas

    mthomas wrote:

    I went in and changed all the children versions to 1 as a test and it imported without error. What a pain this is, but at least now it is working

     

    Thanks

     

    Mike


    Does this mean that parent files will now be linked to version 1 of the child file, even if they were previously linked to a newer version? If so, I agree with your "what a pain" sentiment. Is there a fix for this once you've imported the .xml?

    Please use plain text.
    Employee
    minkd
    Posts: 268
    Registered: ‎06-07-2010

    Re: Reference Repair Utility - error occurred while attempting to retrieve a fil

    03-21-2013 07:55 AM in reply to: andrew_buc

    The reference repair utility does its best to find a good version to use. However, if you do a purge before importing corrected references or change the suggested version number before importing, then it is possible that particular version will not exist and you will get this error when you try to import.

     

    If you need to fix it after importing, you can reset the references for a particular parent file (which deletes any imported references), and then you can correct the XML and re-import.

     

    -Dave

     



    Dave Mink
    Data Management
    Autodesk, Inc.
    Please use plain text.