Autodesk Vault

[#1]

Jeff,

I noticed here, that the JP will hang up on any job whenever the processor pegs out at full cap.  We have quad core machines, but like most AutoDesk products, JP only uses one.  And when that one reaches max capacity, it just hangs or craps out and I get an error message.  I've sent several of these crash notices on to AD.  I'm hoping they actually can tell them something.

[#2]

Thank you cbenner.  I've never run into maxing out a JPs processor...at least not yet.  I can't even get there.  This would require the processor to be processing multiple jobs wouldn't it?  I've watched the system resources carefully and the JP is hardly utilizing them.

[#3]

My experience so far with JP,  Vault Collab. 2012, Inventor 2011 on XP64, is that some machines come up with the crash window and some dont. It also appears that on machine handling the JP is OK, but when you introduce other clients as JP, the original machine and the others dont work anymore, with the error "Object refrence not set to an instance of an object

Can I ask, what permissions does the windows username logging into each machine have?

MaxB

[#4]

Just to add, when crashing on the system I am currently working on, it doesnt appear to affect the end result, it still updates properties and creates DWF file. It only stops working when trying to introduce more than one JP

Max B

[#5]

mbodnar,

Thank you for your response.  We had a single JP, but this was too slow and started generating some of the same errors.  So we went to a multi JP setup.  We still have these errors although the files that don't error seem to be processed faster when using multi JP.  I personally went to each machine and setup the JP to run under the "Job Server" username and password.  The Job Server user is an administrator as required.  The JP was setup to start automatically on windows login.  It continually logs in as an administrator.

I think this is what you were asking, although I may have misunderstood you.

[#6]

Bump.  Autodesk?  Some help or guidance would be nice.

[#7]

Jeff

I was actually referring to the windows username logged onto the machine used as JP

I noticed on some machines the error "Object reference not set to an instance ..." comes up when JP is trying to start up a session of Inventor but cannot. I have no problem starting Inventor manually and it registers with the system OK, but JP cannot start it up by itself. I wondered if it was windows user permission related.

This happens when multiple JP's are enabled, but when all are turned off except one, that one single one works.

The JP is always logged in as Vault Administrator as this is the only user with modify permissions at released states

Max B

[#8]

Just did a test on single JP, on Windows 7, 64bit, 8GB RAM, SSD, processing 84 objects took 20 minutes

Terrible performance and I would like to use multiple workstations to share the load if only I could get it to work.

MaxB

[#9]

Mbodnar, I haven't run into this problem yet.  All of our users (the individuals logged in and running the JP) are local admins to their own computers.  These users are not administrators in Vault.  Only the Administrator and Job Server accounts have administrative priveleges.  We are also using windows authentication to access Vault.  The Job Server acct is not on the domain.  Not sure how much of this is applicable to your situation.  What version of Inventor are you using?

[#10]

Autodesk, where are you?

The documentation for proper job server setup is non-existent.  I'm not sure how you expect your customers to use your product properly.  We've got the wiki and a whitepaper...neither of which discuss optimization of the job server.  Nor do they even hint to solutions to overcome any of these problems.  The troubleshooting section in the wiki is worthless as it asks a bunch of questions followed by yes/no with no direction from there.  What if the answer is yes, what does this mean?  What if the answer is no, what does that mean?  People have asked questions in the wiki, and you point us to these forums.  You want us to discuss it amongst ourselves and figure it out?  Then write the manual for you?  What kind of customer service is this?  There is no guidance.

Your lack of response on this issue is telling.

I've got to be missing SOMETHING.  What is it?  Tell me?  I'm all ears.  I just want the job processor to do as you've promised!