Cannot delete a folder in Vault Pro 2012, even after just creating one, all done as Vault Administrator from a client PC.
No special security settings on folders. No hidden files left over in the folders.
Wondering if this could be a Windows security setting that someone in IT set on the Vault Server.
What sort of error message are you seeing here and is there anything appearing in the server logs coinciding with this issue?
Thanks for your response - I assume from the original post you have tested this with multiple Vault users, but is this happening on just one machine or is this repeatable across different PC's?
Actually, yes. All users of the Vault .... basically any login does not have privileges to delete folders. Strange, but they can create them, but can't delete them.
This just started happening from December. I believe that their IT dept has put some type of restrictions on the Vault user account (possibly).
We do not have any Vault user permission levels that allow you to create but prevent folder delete. Are you by any chance controlling folder security by applying lifecycle states?
At this stage it would be useful if you could provide the server log so we can investigate any errors corresponding with the folder delete command.
Permissions can be controleld at 3 levels (within Vault):
1) Directly on the folder
See attached image. What you say about folder permissions (ACL) is that Modify permissions can not create folders?
2) lifecycle definition on folders (as you mentioned)
When the user or usergroup has the role Document Editor (level 1) then the user can create a folder, but cannot delete it.
Maybe is role is applied to all users and/or groups.....
Outside Vault there are Windows accounts active, which I assume have not changed. Otherwise their Vault would have had more problems.
Good feedback - I had figured this could not be ACL due to the nature of the issue and I was thinking we did not differentiate create / delete (restricted) folder permissions via roles but you are quite right, Editor 1 can create a folder but not delete a folder.
Hopefully this is the case!
Has there been any resolution to this error? We are now seeing the same problem here on our folders. Very strange. I cannot seem to delete any folders with any account.