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    Contributor
    Posts: 22
    Registered: ‎03-26-2010

    uninstall Robot X64

    502 Views, 7 Replies
    11-09-2011 06:49 AM

    hi all,

    i want to remove Robot 2011 x64 from my computer but i am getting a message shown in the picture.

     

    thanks in advance

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    Product Support
    jad.dellel
    Posts: 211
    Registered: ‎11-30-2010

    Re: uninstall Robot X64

    11-09-2011 07:00 AM in reply to: ingeniero_mena

    Hi,

    Try first to uninstall Spreadsheet calculator 2011 from your machine , after try to remove RSA2011, and let us know if it works for you.

    Regards,

    ---------------------------------------------------------------


    Jad DELLEL
    Structural Engineering Product Support Autodesk, Inc.

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    Contributor
    Posts: 22
    Registered: ‎03-26-2010

    Re: uninstall Robot X64

    11-09-2011 07:28 AM in reply to: ingeniero_mena

    i do not find or have spreadsheet program.

    another way to uninstall?

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    Product Support
    jad.dellel
    Posts: 211
    Registered: ‎11-30-2010

    Re: uninstall Robot X64

    11-09-2011 07:35 AM in reply to: ingeniero_mena

    Have you try to remove it as Windows Admin; UAC turned off?

     

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    Jad DELLEL
    Structural Engineering Product Support Autodesk, Inc.

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    Active Member
    ALEJANDROFELGUEROSAFUENTES1370
    Posts: 8
    Registered: ‎11-22-2011

    Re: uninstall Robot X64

    11-25-2011 01:00 AM in reply to: jad.dellel

    I have a similar problem with the RSA 2012 in aW7 26 bit machine.

    I´ve tried to unsinstal it as admin with UAC off with no luck. The fact is that now I cant install or uninstall the product. i have attached an image with the problem.

    regards

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    Product Support
    jad.dellel
    Posts: 211
    Registered: ‎11-30-2010

    Re: uninstall Robot X64

    11-25-2011 02:26 AM in reply to: ALEJANDROFELGUEROSAFUENTES1370

    Hi,

    This article should help you:

    http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

    ---------------------------------------------------------------


    Jad DELLEL
    Structural Engineering Product Support Autodesk, Inc.

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    Active Member
    ALEJANDROFELGUEROSAFUENTES1370
    Posts: 8
    Registered: ‎11-22-2011

    Re: uninstall Robot X64

    11-29-2011 03:48 AM in reply to: jad.dellel

    Thanks Jad.

    I was capable of deinstalling robot it but now I cant install it. I spent an hour or more deleting registry keys, hidden folders, etc (there are a lot of them). Doing this, Robot it´s not yet in the uninstalable programs list from the control panel.

    Whe I try to install it again, I enter the serial number and key but then the install button it´s not active. I think the only way to reinstalling is reinstalling windows again. This is painfull, a nigthmare, really.

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    Product Support
    Posts: 2,505
    Registered: ‎04-26-2010

    Re: uninstall Robot X64

    11-29-2011 04:37 AM in reply to: ALEJANDROFELGUEROSAFUENTES1370

    Please check Private Message



    Rafal Gaweda
    Product Support
    Autodesk, Inc.
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