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    Active Contributor
    Posts: 39
    Registered: ‎02-21-2004

    No SP's won't install ??

    89 Views, 5 Replies
    02-29-2012 09:52 AM

     

    Program certificate 29-2-2012.jpg

     

    We have definetly RSAP 2012 installed into two machines but we cannot install SP's for neither of them.

    

    Installation Error 29-2-2012.jpg

     

    What shall I do to get going?

     

    Matti Pitkanen Kouvola Finland

     matti.pitkanen ( at ) wisegroup.fi

     

     

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    Product Support
    Posts: 2,729
    Registered: ‎04-26-2010

    Re: No SP's won't install ??

    02-29-2012 11:51 PM in reply to: matti.pitkanen

    Make sure you have downloaded correct SP. 32 or 64 bit and for Standard or PRO version.



    Rafal Gaweda
    Product Support
    Autodesk, Inc.
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    Active Contributor
    Posts: 39
    Registered: ‎02-21-2004

    Re: No SP's won't install ??

    03-01-2012 09:25 AM in reply to: matti.pitkanen

    Hello, I'll give here more info from my system. Sorry some of that is in Finnish, but items are clear ;>)

     

    Windows version 01-03-2012.jpg

     

        Processor, RAM and OS:

     

    64 bit OS.jpg

     

    And this is what we are trying to install:

    RSA2012_x64_sp5_exe.jpg

     

    So could you please explain me, what is wrong in my system ?

     

    BR Matti 

     

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    Active Contributor
    Posts: 39
    Registered: ‎02-21-2004

    Re: No SP's won't install ??

    03-01-2012 10:17 AM in reply to: matti.pitkanen

    I may have found the reason ?

     

    You seem to not have rsapro2012sp5.exe anywhere available. I found, that PRO-versions

    had different files for previous versions, but doesn't seem to be there now.

     

    Why do you test your clients this way. Do you think, that we do not have better to do

    than struggle with this kind of noncense?

     

    Regards  Matti


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    Product Support
    Posts: 2,729
    Registered: ‎04-26-2010

    Re: No SP's won't install ??

    03-02-2012 03:55 AM in reply to: matti.pitkanen
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    Active Contributor
    Posts: 39
    Registered: ‎02-21-2004

    Re: No SP's won't install ??

    03-02-2012 07:22 AM in reply to: matti.pitkanen

    Hello and thank you for link adresses.

     

    We found them already by ourselves too, but I want you to take a look to your

    web-pages about the issue.

     

    The page header clearly states that this is for .... PROFESSIONAL ..... 

    and almost at the beginning of the page there is ..... ROBOT .... stuff. We made our

    error when not scrolling the page to locate .... PRO .....stuff ;>(  Sorry. 

     

    Clear now, and sorry again of ranting this issus.

     

    BR Matti

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