• Industries
  • Products
  • Buy
  • Services & Support
  • Communities
  • Discussion Groups

    Autodesk Revit Architecture

    Reply
    New Member
    jakobbr
    Posts: 1
    Registered: ‎10-13-2011

    Unknown video card 'Intel HD Graphics'

    1157 Views, 14 Replies
    10-13-2011 07:18 AM

     

    Hello!

     

    I have some problems with my Revit 2012. It won´t work with the hardware acceleration turned on because it doesn´t like the intel hd graphics integrated card. When I try to open a new or previous project (with hardware acceleration turned on) the program delivers the message: 'An error occurred while drawing the contents of this window. This window shall be closed.'

     

    In my laptop I also have an Nvidia GT 540M 2GB. At first Revit reacted to that card but after updating the driver it instead reacted to the intel card. I have tried the recommended 8.15.10.2361 driver for the intel card.

     

    Do you know anything to solve this?

     

    /Jakob

    Please use plain text.
    *Expert Elite*
    DarrenP
    Posts: 4,299
    Registered: ‎09-13-2007

    Re: Unknown video card 'Intel HD Graphics'

    10-13-2011 08:39 AM in reply to: jakobbr

    try rolling back the driver

    it doesn't seem like your video card can handle hardware acceleration

    Please use plain text.
    Member
    ankere
    Posts: 5
    Registered: ‎11-20-2011

    Re: Unknown video card 'Intel HD Graphics'

    11-20-2011 08:00 AM in reply to: DarrenP

    I have the same issue (though the program is working) and the same video card on the laptop dell xps 15 with 8gb ram and i7 2630.

     

    You cannot say that such a new card as the nvidia 540m could not support shader model 3. The problem is that revit does not recognize it all and I have to turn off hardware acceleration because it works very slow. Rolling back drivers does not help much because it still does not find the card. I attach an image with my setup.revit2012.png

    Please use plain text.
    *Expert Elite*
    DarrenP
    Posts: 4,299
    Registered: ‎09-13-2007

    Re: Unknown video card 'Intel HD Graphics'

    11-21-2011 10:03 AM in reply to: ankere

    try disabling the intel graphics card

    Please use plain text.
    Member
    ankere
    Posts: 5
    Registered: ‎11-20-2011

    Re: Unknown video card 'Intel HD Graphics'

    11-21-2011 11:21 AM in reply to: DarrenP

    It is not possible unfortunately. If you know a way though .... you are welcome  :smileyhappy:

    Please use plain text.
    *Expert Elite*
    DarrenP
    Posts: 4,299
    Registered: ‎09-13-2007

    Re: Unknown video card 'Intel HD Graphics'

    11-21-2011 11:23 AM in reply to: ankere

    why is not possible?

    does it not show up in windows device manager?

    Please use plain text.
    Member
    ankere
    Posts: 5
    Registered: ‎11-20-2011

    Re: Unknown video card 'Intel HD Graphics'

    11-21-2011 11:40 AM in reply to: DarrenP

    I knew that would happen.... but still I did it and guess what - Black Screen I get. So I restarted to see if nvidia is going to be used instead - still no it used some king of restoreVga... any other ideas??

    Please use plain text.
    *Expert Elite*
    DarrenP
    Posts: 4,299
    Registered: ‎09-13-2007

    Re: Unknown video card 'Intel HD Graphics'

    11-21-2011 11:41 AM in reply to: ankere

    try calling dell and see what they say

    Please use plain text.
    *Expert Elite*
    DarrenP
    Posts: 4,299
    Registered: ‎09-13-2007

    Re: Unknown video card 'Intel HD Graphics'

    11-21-2011 12:52 PM in reply to: DarrenP

    i believe you have to go into the bios and disable something called Nvidia Optimus then reinstall the nvidia drivers again

    i had to do this on the newer dell precision laptops

    Please use plain text.
    Member
    ankere
    Posts: 5
    Registered: ‎11-20-2011

    Re: Unknown video card 'Intel HD Graphics'

    11-21-2011 03:10 PM in reply to: DarrenP

    Unfortunately dell XPS laptops does not have this option. I checked it today. It seems to be a driver issue after all...

    Please use plain text.