Autodesk Revit Architecture

[#1]

I wonder if the sudden appearance of an independant floating 'Family' dialog box is related to my having upgraded the operating system to Windows 8?  I have never seen this before and wonder why it needs to be present and how to get rid of it? All it does is repeat the heading of the 'Properties' panel. Also it has no controls but a close button and a right click menu of 'Move' and 'Hide' but using the close or hide options only removes it from the screen temporarily.

See image below:

[#2]

I'm not sure it is a Windows 8 problem, as I HAVE seen this same thing on a Win7 64 Pro OS.

In that case, it was a graphics card/driver issue--cold reboot, turned off hardware accell., updated driver, etc.

and it went away.

[#3]

See this for Windows 8 information: http://revitclinic.typepad.com/my_weblog/2012/11/windows-8-and-revit.html

Did your check your graphics drives and turn off hardware acceleration? 

Thanks for posting.

[#4]

Have turned Hardware Acceleration off but it is still appearing? Thanks for suggestion but it hasn't worked.

[#5]

Can you create a video (jing is free) and send me the corresponding journal file?

Do the following:

1. Close and re-open Revit (this will give me a clean journal)

2. Open Revit and open the file in question (or any if you can re-create the issue in any)

3. Start recording the video and make sure you capture your entire screen and move your mouse slowly.

3. Re-create the issue (make the floating dialog float)

4. Go here C:\Users\UESR NAME HERE\AppData\Local\Autodesk\Revit\Autodesk Revit 2013\Journals while Revit is still running and cut and paste out your latest journal.

5. Put the video and journal on a Dropbox or other file sharing site and send me the link.

Thanks,

[#6]

Alan, have does as you have said and sent a link via a private email message to you.  Thanks for your help with this.  You should know that in the recorded instance the 'floating dialog' remained small but usually it is larger giving the name of the family that is currently selected.

[#7 · Accepted solution]

Thanks for the video and journal. I clearly see the floating dialog in your video but noting in the journal that indicates what's causing the issue. I did notice your graphics drives are more recent (at least for windows 7) than our certified ones, but I'm not certain if this is helping or hurting the situation.

See this link: http://usa.autodesk.com/adsk/servlet/syscert/card?siteID=123112&catID=18254205&id=18844534&product=5...

Unfortunately the bottom line on this one is Revit 2013 is not supported on Windows 8 and as such I'm not sure I can offer more at this time. 

Thanks again,

[#8]

Alan

Thanks for your help and observations. I understand your comment regarding Windows 8 and hope that support will follow soon. The graphics drivers are Windows 8 versions for my card so this maybe the issue. Iwill have a look at the link you have provided but expect that none of the Nvidia Windows 7 drivers will work with W8, in the meantime I will accept my floating dialog as a fact of life.

Thanks again. 

[#9]

Well, I get the same floater with Windows 7 and not just for families but also for views. I just close them out. Annoying but no big problem.

[#10]

Hi,

We have the same on multiple machines.

All running Win 7 64bit.

appears with different graphics cards, different driver versions.

hardware accelartion on or off.

some dual screen some not.

was fine for a year on 2012, then started appearing, then appeared when 2013 installed.

so now does it on 2012, 2013, and is a pain in the..

if you close it, it just keeps reappearing.

surely autodesk must be able to reproduce this? there must be something calling this dialog box up? and if so surely it can be told not to do so!!.