I had previoiusly sent a request into Autodesk with a problem using setpoint software for my wireless mouse with Revit, starting with 2012 & 2013. this never happened with 2010 or 2011 (same mouse)
what i sent in below and the response i recieved. anyone else have this issue? any work arounds?
thanks.
joshua.
Revit Architecture 2013
build: 20121003_2115 (x64)
update release 2 windows 7 pro 64-bit sp1
processor xeon W3565 3.20GHz 3.20GHz
RAM: 24GB
"Issue: worksharing monitor does not
work when using the setpoint software for logitech peripherals. in
order to get the worksharing monitor to work i have to go to windows resource monitor, go to the worksharingmonitor.exe and look at the wait chain. setpoint.exe will be listed there. i need to end task the setpoint process and then the worksharing monitor will pop up. i can then restart my setpoint software for my mouse custom settings. i have to do this every time i start revit."
the response back i recieved.
Thank you for sending us your feedback. I am not familiar with the software you are describing. This is something our product support team should probably look in to. Have you contacted them about this issue? If not I would suggest contacting our support team and work with them to see if a resolution can be found for the issue.
http://usa.autodesk.com/adsk/servlet/ps?siteID=123112&id=2956546&linkID=9243099
Jeff Hanson
Sr. Subject Matter Expert
Revit
