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    Autodesk Quantity Takeoff

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    Member
    Posts: 5
    Registered: ‎11-16-2007
    Accepted Solution

    QTO will not open projects

    777 Views, 2 Replies
    01-04-2012 11:29 AM

    Two current (was working on them yesterday with no problems) QTO projects will not open on my computer.  The error message " There was a problem displaying the page" appears.  Both of these files will open on other computers in the office with the same (2012) version and hotfix level as my computer.

     

    We have tried to reinstall QTO and it has not resolved the problem.

     

    Anyone encountered this before?

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    *Expert Elite*
    Posts: 1,841
    Registered: ‎12-18-2002

    Re: QTO will not open projects

    01-24-2012 06:19 PM in reply to: gdawson

    Did you install the hotfix or are you just saying you have the same hotfix level as someone else for whom this works?

    Tim Corey, Owner
    Delta Engineering Systems
    Redding, CA
    Autodesk Authorized Value-Added Reseller
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    Member
    Posts: 5
    Registered: ‎11-16-2007

    Re: QTO will not open projects

    01-26-2012 02:55 PM in reply to: tcorey

    The hotfix was allready installed.

     

    Turns out the issue was associated with the windows user profile. When we logged on to the problem computer as a different user we were able to open the ato files.  Autodesk tech support confirmed this as the likely cause of the problem.  We deleted the user profile / recreated on the PC and were back in business.                   

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