• Industries
  • Products
  • Buy
  • Services & Support
  • Communities
  • Discussion Groups

    Autodesk PLM 360

    Reply
    Active Contributor
    g.heeley
    Posts: 31
    Registered: ‎06-08-2011
    Accepted Solution

    Internet Explorer Sign In issues

    159 Views, 5 Replies
    01-10-2013 05:25 PM

    When trying toi use IE9 to sign in to our PLM trial we just get sent back to a blan sign in dialog. I can log in through Chrome and Safari no problem (on the same PC). . I can also log inot Autodesk 360 in IE with the same credentials, it just appears IE9 + PLM 360 doenst want oit sign in

    Any ideas?

    Thanks
    Greg

    Greg Heeley
    CAD Administrator
    temperzone Ltd
    Inventor Pro, Vault Pro, ACADE
    Please use plain text.
    Product Support
    Posts: 265
    Registered: ‎03-27-2012

    Re: Internet Explorer Sign In issues

    01-11-2013 06:29 AM in reply to: g.heeley

    Hi Greg,

     

    You may be seeing an issue with your browser not accepting  3rd party cookies (since you’ll notice the URL for PLM 360 is xxx.autodeskplm.net, not autodesk.com). Please try the following and let me know if you are able to access your site:

     

    IE9: Tools - Options > Security > Trusted Sites > Sites > Allow“autodesk.com” (no quotes)





    John Hill
    Support Specialist
    Product Support
    Autodesk, Inc.
    Please use plain text.
    Member
    GregHeeley
    Posts: 4
    Registered: ‎03-08-2011

    Re: Internet Explorer Sign In issues

    01-13-2013 11:15 AM in reply to: JohnCHill

    Hi John

    I added https://*.autodesk.comto the trusted sites (we have Require server verification (https) for all sites in this zone checked)

    Now all logging in fine

    CAD Administrator
    Temperzone
    Auckland
    New Zealand
    Inventor Professional, ACADE, Vault Professional, Epicor 9 , Visual Studio 2010. Hp Z400, 12GB RAM, nVidia Q4000
    Please use plain text.
    Product Support
    Posts: 265
    Registered: ‎03-27-2012

    Re: Internet Explorer Sign In issues

    01-14-2013 05:08 AM in reply to: GregHeeley

    Hi Greg,

     

    Thank you for the feedback on the change that needed to be made.

     

    John



    John Hill
    Support Specialist
    Product Support
    Autodesk, Inc.
    Please use plain text.
    Active Contributor
    marshallw
    Posts: 51
    Registered: ‎04-05-2007

    Re: Internet Explorer Sign In issues

    05-29-2013 09:45 AM in reply to: JohnCHill

    John,

     

    Tried all above changes to Trusted Sites but nothing works. Sign in page somes up, but clicking the "Sign In" button has No effect -- nothing happens at all. Chrome works fine.

     

    Any further ideas?

    Please use plain text.
    Product Support
    Posts: 81
    Registered: ‎11-20-2012

    Re: Internet Explorer Sign In issues

    05-29-2013 09:56 AM in reply to: marshallw

    Hi Greg,

    When you click on Sign In on your PLM 360 tenant landing page, it does a redirect to https://accounts.autodesk.com. Can you please add this URL to your trusted sites and restart the browser?

    Please let me know if that helps at all.

    Regards,



    Bastien Mazeran
    Support Specialist
    Product Support
    Autodesk, Inc.
    Please use plain text.