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    Member
    Posts: 5
    Registered: ‎02-08-2010
    Accepted Solution

    Inventor 2013 Crashes when trying to access application options

    368 Views, 15 Replies
    11-21-2012 12:02 PM

    Inventor 2013 was working just fine until I installed SP1.1 X64.  Now it just locks up the second I try to access the application options.

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    Product Support
    Posts: 149
    Registered: ‎10-14-2007

    Re: Inventor 2013 Crashes when trying to access application options

    11-22-2012 11:26 PM in reply to: rhjones74

    Hello Rhjones,

     

    From system, there is only one CER submited at 10/31/2012, which is afte Inventor 2013 Sp1.1 launched. This CER does not contact with any defect, it sounds a random one as you described.

     

    Does Inventor crash in later time? Could you repeat the steps?

     



    Yong Jing
    Product Support Specialist
    Frontline Technical Support, CSS. GCSO
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    New Member
    Posts: 2
    Registered: ‎01-23-2013

    Re: Inventor 2013 Crashes when trying to access application options

    01-23-2013 07:49 AM in reply to: jingy

    I'm getting the same problem.  Inventor works just fine until I click on Applications Options.  Then everything freezes.  I am using a HP laptop.

     

    Any suggestions on what's causing this.

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    Active Member
    Posts: 6
    Registered: ‎04-03-2010

    Re: Inventor 2013 Crashes when trying to access application options

    02-15-2013 09:50 AM in reply to: rhjones74

    2013-02-15

     

    SAME PROBLEM

     

    This used to work, can not remember the last time.

     

    BUT SYSTEM NOW FREEZES WHEN HITTING APPLICATION OPTIONS

     

    NEED TO CLOSE PROGRAM USING SYS MAN TO REOPEN

     

    XPS 1710 DELL LAPTOP - WIN 7 ULTI

     

    HELP

     

     

     

     

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    New Member
    Posts: 2
    Registered: ‎01-23-2013

    Re: Inventor 2013 Crashes when trying to access application options

    02-15-2013 12:30 PM in reply to: ERICKNIGHT
    Hi Larren, Thank you for contacting Autodesk Product Support. First list see if it Inventor related to do so please log out and ask your IT group for the local Administrator log in. We are aware that most users have some form of administrator right but this can be different from the local administrator account. This helps point us to which direction is best to address your issue. Note: the local administrator for Windows Vista and 7 needs to be activated first before they can be used. This default account helps point us in a direction to best help address your issue. Once logged in as the local administrator of the system launch Inventor and select the application option to see if Inventor locks up. If it doesn't it points to either a permission issue or your Windows User profile is corrupt. To narrow it down further have a user with similar permission as you're that has never logged on to your system. Log in and launch Inventor and select the application options. If that user can launch the application option it the Windows User profile and it will need to be deleted and recreated (your IT group can assist you with that). If when logged on as local Administrator you can repeat the same issue when launching the application options please do a repair as the first step. To do a repair you will need to go to your Start menu select the Setting option and select Control Panel. In the Control Panel Dialog box you will select Add\Remove Programs (for XP) or Program and features (for Vista & Windows 7). In the Add\Remove Programs or Program features dialog box find and highlight your Autodesk Product. With your Autodesk Product highlighted select the Change button. This will launch the Installation Wizard, there you can select the Repair button. Please Note: You may need to have your Inventor DVD on hand depending if components need to be re-copied Give this a try and let us know the outcome of each. Regards, Charlie Mercer Product Support Specialist Manchester, NH, USA
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    Active Member
    Posts: 6
    Registered: ‎04-03-2010

    Re: Inventor 2013 Crashes when trying to access application options

    02-15-2013 01:15 PM in reply to: rhjones74

    STILL NOT WORKING

     

    CONTROL PANEL

    ADD REMOVE

    INVENTOR 2013

    REPAIR

    FIXED

    REBOOT

     

    STILL NO GOOD

    RUN **** AMINISTRATOR

     

    STILL NO GOOD

     

     

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    Product Support
    Posts: 149
    Registered: ‎10-14-2007

    Re: Inventor 2013 Crashes when trying to access application options

    02-15-2013 06:39 PM in reply to: ERICKNIGHT

    As LarrenSmoot said, normally this crash issue happens at the a specail use account, try to log in software as local computer's administrator to check issue still exist or not. If  issue disappared, please check the special user account profile, otherwise, could you submit the CER to analysis this issue? We could not reproduce it at our site.



    Yong Jing
    Product Support Specialist
    Frontline Technical Support, CSS. GCSO
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    Active Member
    Posts: 6
    Registered: ‎04-03-2010

    Re: Inventor 2013 Crashes when trying to access application options

    02-15-2013 09:11 PM in reply to: rhjones74

     

    OK - IT WILL WORK IF I LOG IN AS ANOTHER ADMIN USER ???

     

    WHATS UP??

     

    WHAT DO I NEED TO RESET, CHANGE, LOOK AT  ???

     

    HELP

     

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    Product Support
    Posts: 149
    Registered: ‎10-14-2007

    Re: Inventor 2013 Crashes when trying to access application options

    02-15-2013 10:06 PM in reply to: ERICKNIGHT

    Could you submit the CER to us?



    Yong Jing
    Product Support Specialist
    Frontline Technical Support, CSS. GCSO
    Please use plain text.
    Active Member
    Posts: 6
    Registered: ‎04-03-2010

    Re: Inventor 2013 Crashes when trying to access application options

    02-15-2013 11:18 PM in reply to: rhjones74

    OK - HOW DO I DO THAT ???

     

    WHERE IS IT LOCATED ??

     

    THANKS

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