Autodesk Inventor

[#1]

Hello Evryone,

I just recently received error from one of our customers regarding this kind of error (pls see attachment).

They are trying to reuse their own customized template to other PCs, they are copying these files to the 

template folder of Inventor. This method is successfully done in all of their pcs except for the two.

Any help would be appreciated.

Thanks,

Rizford

[#2]

Rizford,

What object is trying to be inserted?  Do they have that object to even insert?

[#3]

Hi Sir, What they are trying to insert is basically is their revised company logo in .bmp format. Thank You, Rizford

[#4]

If you could somehow convert the bmp file to jpg (jpg files are smaller then bmp) or try recreating the logo in Inventor using lines, arcs and text that would be even better.  Since you are having issues loading this in that is why I say recreating it in Inventor is the best way to go.