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    Autodesk Inventor

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    Active Contributor
    Clarkeng09
    Posts: 33
    Registered: ‎06-07-2011
    Accepted Solution

    2013 Crash when changing the ribbon

    462 Views, 12 Replies
    10-12-2012 12:27 PM

    Hello,

    We just upgraded to 2013 software and anytime i change the ribbon to anything besides the default Inventor crashes. Does anyone know what may cause this.  Also anyone know when the update to sp1 will be out?

     

    Thanks,

    Steve

    Windows 7 x64 -24 GB Ram
    Intel i7-3840QM @ 2.8GHz
    nVidia Quadro K5000M - 4GB
    Inv 2013 SP1.1
    Vault Collaboration 2013 Update1
    Please use plain text.
    Distinguished Mentor
    Posts: 840
    Registered: ‎11-03-2003

    Re: 2013 Crash when changing the ribbon

    10-12-2012 01:09 PM in reply to: Clarkeng09

    Do you have the latest graphics drivers?

     

    SP1.1 : http://forums.autodesk.com/t5/Autodesk-Inventor/Inventor-2013-SP1/td-p/3629426/page/5

    John Retzlaff
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    Active Contributor
    Clarkeng09
    Posts: 33
    Registered: ‎06-07-2011

    Re: 2013 Crash when changing the ribbon

    10-12-2012 01:27 PM in reply to: john.retzlaff

    Hi John,

    Thanks for the response, it looks like my dirvers are up to date, but I did not check if my card is supported by this release.  I even changed my hardware settings to Compatable, however i can open models and drawings just fine.

     

    We also did a clean install and the log file said everything was successful but I may try to reinstall and see if that helps.

     

    Steve

    Windows 7 x64 -24 GB Ram
    Intel i7-3840QM @ 2.8GHz
    nVidia Quadro K5000M - 4GB
    Inv 2013 SP1.1
    Vault Collaboration 2013 Update1
    Please use plain text.
    Distinguished Mentor
    Posts: 840
    Registered: ‎11-03-2003

    Re: 2013 Crash when changing the ribbon

    10-12-2012 01:29 PM in reply to: Clarkeng09

    Why not try a repair install first?

    John Retzlaff
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    Active Contributor
    Clarkeng09
    Posts: 33
    Registered: ‎06-07-2011

    Re: 2013 Crash when changing the ribbon

    10-12-2012 01:34 PM in reply to: john.retzlaff

    Yeah that would be my first choice over a complete reinstall.  If the update to the service pack is going to be released sometime next week I may wait for that and see if that helps.  I can work with it now, I'm just not use to how it looks but if I accidently hit the button while working I would loose everything I'm working on.

    Windows 7 x64 -24 GB Ram
    Intel i7-3840QM @ 2.8GHz
    nVidia Quadro K5000M - 4GB
    Inv 2013 SP1.1
    Vault Collaboration 2013 Update1
    Please use plain text.
    *Expert Elite*
    blair
    Posts: 2,255
    Registered: ‎11-13-2006

    Re: 2013 Crash when changing the ribbon

    10-12-2012 08:14 PM in reply to: Clarkeng09

    You followed all the requirements for installation:

     

    Admin user

    UAC slider to lowest setting

    Disabled A/V

    Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.

    IV2014.1 PDSU / Sim Mech 2014 /
    Win7-64
    EVGA X79 - Classified, iCore7 3930k 32Gb Quad-Channel
    950Gb (2 x 500Gb Sata III SSD RAID0 Adaptec 6805E Controller)
    Nvidia GTX-690 Classified - 314.07
    SpacePilot Pro 3.16.1 / 6.16.0 / 4.11
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    Active Contributor
    Clarkeng09
    Posts: 33
    Registered: ‎06-07-2011

    Re: 2013 Crash when changing the ribbon

    10-15-2012 07:51 AM in reply to: blair

    Yes I followed all the instructions for install, and with a bit of research with vault not working correctly either where it would show my folder structure but not any parts or anything I found my .NET framework was the wrong version.

     

    For some reason I had .NET 4.5 beta installed and I guess inventor and vault don't like that so I had to uninstall vault and the framework and then reinstall vault which brought in the .NET 4.0.  This solved my vault issue as well as the inventor ribbon crashing issue.

     

    Thanks for the help and suggestions.

     

    Steve

    Windows 7 x64 -24 GB Ram
    Intel i7-3840QM @ 2.8GHz
    nVidia Quadro K5000M - 4GB
    Inv 2013 SP1.1
    Vault Collaboration 2013 Update1
    Please use plain text.
    Employee
    Posts: 9
    Registered: ‎06-17-2008

    Re: 2013 Crash when changing the ribbon

    10-17-2012 09:27 AM in reply to: Clarkeng09

    Yes.  This was likely caused by the presence of .NET4.5 on your system.  We're currently working on an update for 2013 which will address problems related to 4.5.



    Tom Rang
    tom.rang@autodesk.com
    Software Quality Assurance Manager
    DLS – Design, Lifecycle, & Simulation
    Autodesk, Inc.

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    Contributor
    mcolinp
    Posts: 13
    Registered: ‎02-08-2012

    Re: 2013 Crash when changing the ribbon

    11-15-2012 11:35 AM in reply to: Clarkeng09

    I have been patiently waiting for a fix for this issue. I have installed all the latest service packs and hotfixes, and yet Inventor still crashes if I try to go to "Clean-Screen"/ "Tabs" / or "Titles". I prefer working in Title mode; because it is much better for screen real estate.

    Just to clarify; I have installed Product Design Suite Ultimate on Windows 8; but beforehand I enabled the previous versions of .NET to be available. I had zero Install flags or errors; but this issue still persists. Am I the only one still suffering through this?

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    *Expert Elite*
    blair
    Posts: 2,255
    Registered: ‎11-13-2006

    Re: 2013 Crash when changing the ribbon

    11-15-2012 11:48 AM in reply to: Clarkeng09

    You may in for a bit of a wait, if you are running Win8, you will need to wait a while until (maybe never) until a SP is available for IV2013 for Win8.

     

    Trying to run on a O/S that is released after software is released is a good candidate for problems.

    Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.

    IV2014.1 PDSU / Sim Mech 2014 /
    Win7-64
    EVGA X79 - Classified, iCore7 3930k 32Gb Quad-Channel
    950Gb (2 x 500Gb Sata III SSD RAID0 Adaptec 6805E Controller)
    Nvidia GTX-690 Classified - 314.07
    SpacePilot Pro 3.16.1 / 6.16.0 / 4.11
    Please use plain text.