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    Autodesk Inventor Publisher

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    Valued Contributor
    dherman469
    Posts: 62
    Registered: ‎11-10-2008

    Publisher 2013 Locking up

    966 Views, 10 Replies
    06-21-2012 07:08 AM

    Hello,

         There have been a couple people in my company, myself included, who complain that Publisher will lock up for no apparent reason.  We then have to do a Ctrl--Alt---Del to go to the task manager and force the program closed.  It seems to happen if the program is left to idle for a while, such as if I leave my desk for 10 minutes or so.  When I come back, the program is locked.  Has anyone else experienced this?  It happened to me in both 2012 and 2013. 

     

    Daniel Hermanson

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    Distinguished Contributor
    Posts: 441
    Registered: ‎12-09-2003

    Re: Publisher 2013 Locking up

    08-10-2012 04:15 AM in reply to: dherman469

    Hi

     

    Same Issues her, found any solution?

     

    br

    Svein

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    Active Contributor
    Posts: 40
    Registered: ‎03-29-2007

    Re: Publisher 2013 Locking up

    08-17-2012 08:28 AM in reply to: SveinE

    I've been having this issue big time in the past week on 2013. Either it locks up or in crashs.

    I updated to SP2 after the first crash but that didn't help.

     

    Dell T7500

    Dual Quad Core Xeon 2.4GHz

    12GB

    Nvidia Quadro FX 1800 (dr. version 297.03)

    Windows 7, 64-bit

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    Active Contributor
    Posts: 40
    Registered: ‎03-29-2007

    Re: Publisher 2013 Locking up

    08-18-2012 09:45 AM in reply to: rich-s

    I've been working over the corse of the past 2 hours to get one storyboard setup with no sucess. It crashed at least 30 times within that time. Sometimes I'll get a few snapshots done but if I don't save between each one, i loss it. Sometimes all i'll do is reopen the file, activate a snapshot and it crashes.

    Only a few times have I gotten this error message;

     

    Microsoft Visuall C++ Runtime Libr...

    Runtime Error!

    Program: C:\Program Fi...

    R6025

    - pure virtual function call

     

    Anyone have any suggestions?

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    Active Contributor
    Posts: 40
    Registered: ‎03-29-2007

    Re: Publisher 2013 Locking up

    08-20-2012 09:23 AM in reply to: rich-s

    Well off and running with the same issues. Here's a few things I've tried this monring;

     

    1. Repair

    2. Changed video driver from 297.03 to 276.42

     

    Neither of these seemed to have helped. I also wanted to note that I do have Publisher 2012 still installed.

    I'm hoping that somebody has a solution for this.

     

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    Employee
    TimeraAutodesk
    Posts: 127
    Registered: ‎02-03-2012

    Re: Publisher 2013 Locking up

    08-23-2012 12:30 PM in reply to: rich-s

    Is this only happening with 1 file in particular, or are you seeing this error with a variety of files?

     

    Timera

     

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    Valued Contributor
    dherman469
    Posts: 62
    Registered: ‎11-10-2008

    Re: Publisher 2013 Locking up

    08-23-2012 12:36 PM in reply to: TimeraAutodesk

    Hello,

         For me, the lock up can happen with any file.  It doesn't matter if it's old publisher files or brand new ones. 

     

    Daniel Hermanson

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    Employee
    Posts: 89
    Registered: ‎08-15-2008

    Re: Publisher 2013 Locking up

    08-23-2012 07:11 PM in reply to: dherman469

    Thanks for your feedback, I also can reproduce this issue, it has been logged to our issue tracking system and the developer team is look at it.

     

    Irene Chen

    Inventor Publisher team

    Autodesk,Inc

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    Active Contributor
    Posts: 40
    Registered: ‎03-29-2007

    Re: Publisher 2013 Locking up

    09-07-2012 07:00 AM in reply to: dherman469

    I finally got Inventor Ultimate 2013 & Publisher 2013 reinstalled. When I opened an existing Publisher file, I didn’t have any issues. When I opened the file that I had been having issues with then it crashed right away. The other file I had opened I was creating new views, turning parts on/off, changing the styles and exporting images without issues.

    What I’m thinking now is that there is something wrong with the assembly file I’m using. I don’t get any errors in Inventor however when I use Design Assistant, I do get some OLE link warnings.

    I’m curious if that could be what is causing Publisher to constantly crash.

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    Employee
    Posts: 89
    Registered: ‎08-15-2008

    Re: Publisher 2013 Locking up

    09-10-2012 08:06 PM in reply to: rich-s

    Could you please share the file to us for more investigation?

     

    Irene Chen (Irene.chen@autodesk.com)

    Inventor Publisher QA

     

     

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